THE RELATIONSHIP BETWEEN NURSING MANAGERS’ SELF-RELIANCE AND PATIENTS’ SATISFACTION IN HOSPITALS AFFILIATED TO TEHRAN UNIVERSITY OF MEDICAL SCIENCES(TUMS)

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FARZIANPOUR FERESHTEH; HOSSEINI SEYYED MOSTAFA; HOSSEINI SEYED SHAHAB; MOVAHED KOR ELHAM; AMERZADEH MOHAMAD

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Journal: Payavard Salamat Year:2012 | Volume:6 | Issue:5 Page(s): 330-341

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Title

THE RELATIONSHIP BETWEEN NURSING MANAGERS’ SELF-RELIANCE AND PATIENTS’ SATISFACTION IN HOSPITALS AFFILIATED TO TEHRAN UNIVERSITY OF MEDICAL SCIENCES(TUMS)

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Keywords

SELF-RELIANCEQ3

PATIENT SATISFACTIONQ2

NURSING MANAGERSQ2

HOSPITALSQ3

TEHRAN UNIVERSITY OF MEDICAL SCIENCESQ2

Abstract

Background and Aim: SELF-RELIANCE is a psychological belief that is formed in an individual during growth and is not changed easily and quickly. The present study aims to evaluate the relationship between NURSING MANAGERS’ SELF-RELIANCE and patients’ satisfaction in HOSPITALS affiliated to TEHRAN UNIVERSITY OF MEDICAL SCIENCES (TUMS).Materials and Methods: In this cross-sectional study, 400 individuals (200 NURSING MANAGERS and 200 patients) were interviewed in various clinical wards of TUMS HOSPITALS. NURSING MANAGERS' SELF-RELIANCE and patients' satisfaction were evaluated using a structured questionnaire.The data were entered into Stata 11 software and analyzed with non-parametric ANOVA and Spearman's correlation coefficient tests. The significance level was determined to be p<0.05.Results: Of the NURSING MANAGERS, 58 (29%) were male and 142 (71%) were female. The mean and SD of their SELF-RELIANCE were 134.9 and 19.8, respectively. The patients, however, comprised 81 (40.5%) males and 118(59.5%) females. The mean and the standard deviation of patients’ satisfaction were 57 and 18.2, respectively; the only individual factors affecting their level of satisfaction were educational level (p<0.005) and insurance status (p<0.0001). Besides, a multivariate analysis showed that there was a significant negative association between managers' self-esteem and patients' satisfaction (P=0.04).Conclusion: The findings revealed that female managers had less self-esteem than male managers. Moreover, it showed that managers’ higher self-esteem would cause patients’ lower satisfaction. Furthermore, patients with higher education and/or with health insurance were more satisfied than others.

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APA: Copy

FARZIANPOUR, FERESHTEH, HOSSEINI, SEYYED MOSTAFA, HOSSEINI, SEYED SHAHAB, MOVAHED KOR, ELHAM, & AMERZADEH, MOHAMAD. (2012). THE RELATIONSHIP BETWEEN NURSING MANAGERS’ SELF-RELIANCE AND PATIENTS’ SATISFACTION IN HOSPITALS AFFILIATED TO TEHRAN UNIVERSITY OF MEDICAL SCIENCES(TUMS). PAYAVARD-SALAMAT, 6(5), 330-341. SID. https://sid.ir/paper/149704/en

Vancouver: Copy

FARZIANPOUR FERESHTEH, HOSSEINI SEYYED MOSTAFA, HOSSEINI SEYED SHAHAB, MOVAHED KOR ELHAM, AMERZADEH MOHAMAD. THE RELATIONSHIP BETWEEN NURSING MANAGERS’ SELF-RELIANCE AND PATIENTS’ SATISFACTION IN HOSPITALS AFFILIATED TO TEHRAN UNIVERSITY OF MEDICAL SCIENCES(TUMS). PAYAVARD-SALAMAT[Internet]. 2012;6(5):330-341. Available from: https://sid.ir/paper/149704/en

IEEE: Copy

FERESHTEH FARZIANPOUR, SEYYED MOSTAFA HOSSEINI, SEYED SHAHAB HOSSEINI, ELHAM MOVAHED KOR, and MOHAMAD AMERZADEH, “THE RELATIONSHIP BETWEEN NURSING MANAGERS’ SELF-RELIANCE AND PATIENTS’ SATISFACTION IN HOSPITALS AFFILIATED TO TEHRAN UNIVERSITY OF MEDICAL SCIENCES(TUMS),” PAYAVARD-SALAMAT, vol. 6, no. 5, pp. 330–341, 2012, [Online]. Available: https://sid.ir/paper/149704/en

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