The Perception of Nurses About the Quality of Nursing Services in Nurses Working in Medical Education Centers of Iran University of Medical Sciences

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Khachian Alice; Rezaei Masoud; Haroonzadeh Reyhaneh; Haghani Shima; Salehi Tahmine

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Journal Paper

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Journal: IRAN JOURNAL OF NURSING Year:2024 | Volume:37 | Issue:15 Page(s): 380-391

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Title

The Perception of Nurses About the Quality of Nursing Services in Nurses Working in Medical Education Centers of Iran University of Medical Sciences

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Keywords

Quality assessment

Nursing care

Quality

Abstract

Background & Aims Providing high-quality services in service organizations, especially healthcare organizations, is crucial. Quality services can lead to patient satisfaction and reduce costs. This study aims to survey nurses' perceptions of the quality of nursing care provided in hospitals affiliated to Iran University of Medical Sciences (IUMS), Tehran, Iran. Keywords: Quality assessment/fa?page=1&sort=1&ftyp=all&fgrp=all&fyrs=all" target="_blank">Quality assessment, Nursing Care, Quality Materials & Methods This descriptive cross-sectional study was conducted on 265 nurses working in hospitals affiliated to IUMS in 2021, who were selected using stratified sampling with proportional allocation. The data collection tools included a sociodemographic form and the Scale of Perception of Nursing Activities that Contribute to Nursing Care Quality (EPAECQC). Results The mean age of participants was 34.32±7.39 years, and most of them were female (67.2%). The mean total EPAECQC score was 76.35±12.50, with the highest score in the dimension of responsibility/rigor (3.28±0.54) and the lowest score in the dimension of health promotion (2.79±0.70). Conclusion The overall quality of nursing services in hospitals affiliated to IUMS is at a desirable level. Attention should be paid to the dimensions of nursing care quality, especially patient satisfaction and health promotion, in nursing education.

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