Assessment of Satisfaction of Residents of Tehran's Sirous neighborhood from Municipal Services

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Parsa Shahram; AHMADPOUR AHMAD; Haji mahsa; Jafari Ismail

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Journal: JOURNAL OF THE STUDIES OF HUMAN SETTLEMENTS PLANNING (JOURNAL OF GEOGRAPHICAL LANDSCAPE) Year:2019 | Volume:13 | Issue:4 (45) Page(s): 825-841

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Title

Assessment of Satisfaction of Residents of Tehran's Sirous neighborhood from Municipal Services

Author(s)

Parsa Shahram | AHMADPOUR AHMAD | Haji mahsa | Jafari Ismail | Issue Writer Certificate

Keywords

SatisfactionQ1

Quality of ServiceQ1

Urban ServicesQ2

Matrix Importance-SatisfactionQ1

Sirous neighborhoodQ2

Abstract

EXTENDED ABSTRACT Introduction With the Industrial Revolution, was created huge changes in urbanization as well as most countries in the towns inhabited settlement. Rapid urbanization has led urban dynamics, performance and ability to meet the needs and demands of citizens and the establishment of well-being, comfort, security and do not. . . As the decline in the quality of housing in cities has attracted the attention of planners in a worrying way. In this regard, the assessment of residents' Satisfaction with municipal services should be considered as a new approach to desirability and promotion of quality of life and housing environment through awareness of the needs, needs and expectations of residents. A return and a re-approach to the vitality of urban spaces requires attention to the wishes of citizens. The Sirous neighborhood of Tehran with a population of 7, 175 people in 2011 and an area of 40 hectares is considered to be one of the oldest neighborhoods in the city of Tehran, in which the blocks of the neighborhood blow up buildings and the deterioration of the quality of urban life and services has caused the residents' Satisfaction has declined sharply. Methodology Research methodology in this research is descriptive-analytical and the purpose is applied. The research approach is a combination (both quantitative and qualitative). The instrument of measurement in this research is questionnaire, interview, observation and statistical data. The statistical population in this research is all residents of the Syros neighborhood of Tehran (1985 households) in the 12th district of the municipality. Based on the Cochran formula, 200 samples were selected. Sampling used in this research is simple random cluster type. Results and Discussion-Survey of service situation in the cirrus neighborhood (shortcomings and problems) Field studies and documents in the district of Cyrus indicate that this neighborhood has many problems. The lack of neighborhood services such as kindergartens (with a total area of 96 square meters), sports spaces (983 square meters), cultural (687 square meters), green space (792 square meters), etc. is quite tangible.-Survey of Residents Satisfaction Rate of Indicators Security and safety The residents' assessment of the security and safety issues at the district of Cyrus indicates a low Satisfaction of residents (less than 2/4) of this.-Health and hygiene The Satisfaction of the residents of the state of public health at the community level is average. So that, the average Satisfaction of the residents of the constructive indicators of this sector was 2/25. The proximity of manufacturing and housing units and construction debris and stray dogs has meant that the level of hygiene and cleanliness in the neighborhood by residents assessed at a medium level.-Beauty The residents' assessment of the aesthetic elements at the neighborhood level indicates relative disSatisfaction (1/9) of the inhabitants of the constructive components. Weakness and incorrect placement of street furniture, flooring poor condition of sidewalks, construction debris and lack of attention to inappropriate television viewing and aesthetic components of the reasons for this disSatisfaction has been.-Welfare-Social The survey of social-welfare indicators at the neighborhood level shows that the suitability of space for special groups (disabled, elderly and children) has the lowest Satisfaction (1/3) and access to the sales kiosks with the highest degree of Satisfaction (2 / 6). The lack of cultural places and playgrounds, the accumulation and pausing spaces for the elderly and other age groups, the lack of market day and the fruit field, and. . . have been the reasons for this discontent.-Passages and accesses Among the indices in this section, naming streets and then access lines and taxi and bus stations, respectively, with an average Satisfaction, 3/4, 2/8 (higher than the theoretical middle) has been the greatest Satisfaction and the method of disposal of surface water has the highest degree of disturbance (relative disSatisfaction).-Condition monitoring In general, residents' average Satisfaction with the municipality's regulatory situation is low. In the meantime, the Satisfaction of begging and preventing the cutting of trees and informing about the projects (average) is in a better position than other indicators under consideration in this section. One of the main reasons for this is the lack of supervision of the municipality on the conversion of residential units to Anbar, the lack of supervision over the reconstruction of homes and the existence of materials, drug addicts, dormancy, violence at the neighborhood level, etc. Conclusion The results of this study indicate that the overall Satisfaction of residents from the service situation in the neighborhood of Cyrus was due to lack of services and inadequate quality, old and abandoned housing, and. . . Medium to low. In fact, the analysis of citizens' opinions about the performance of the municipality reflects the not-so-desirable performance of the municipality of district 12 in providing Urban Services to citizens. So that the average citizen's opinions indicate their low Satisfaction with the performance of this institution. Also, the residents' Satisfaction with the components of each of the six indicators examined (safety and security, health and beauty, beauty, social welfare, passages and accesses, and monitoring status) are not significantly different (there is little difference) and their average is lower (less than 2/5). In general, the priorities for promoting the neighborhood of Cyrus are as follows. First priority: improving Second Priority: Stabilization Priority Three: Evaluation Fourth priority: monitoring.

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APA: Copy

Parsa, Shahram, AHMADPOUR, AHMAD, Haji, mahsa, & Jafari, Ismail. (2019). Assessment of Satisfaction of Residents of Tehran's Sirous neighborhood from Municipal Services. JOURNAL OF THE STUDIES OF HUMAN SETTLEMENTS PLANNING (JOURNAL OF GEOGRAPHICAL LANDSCAPE), 13(4 (45) ), 825-841. SID. https://sid.ir/paper/176076/en

Vancouver: Copy

Parsa Shahram, AHMADPOUR AHMAD, Haji mahsa, Jafari Ismail. Assessment of Satisfaction of Residents of Tehran's Sirous neighborhood from Municipal Services. JOURNAL OF THE STUDIES OF HUMAN SETTLEMENTS PLANNING (JOURNAL OF GEOGRAPHICAL LANDSCAPE)[Internet]. 2019;13(4 (45) ):825-841. Available from: https://sid.ir/paper/176076/en

IEEE: Copy

Shahram Parsa, AHMAD AHMADPOUR, mahsa Haji, and Ismail Jafari, “Assessment of Satisfaction of Residents of Tehran's Sirous neighborhood from Municipal Services,” JOURNAL OF THE STUDIES OF HUMAN SETTLEMENTS PLANNING (JOURNAL OF GEOGRAPHICAL LANDSCAPE), vol. 13, no. 4 (45) , pp. 825–841, 2019, [Online]. Available: https://sid.ir/paper/176076/en

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