Pattern-Oriented for Improving Organization Customer Relationship

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Alemtabriz Akbar; Azimi Mostafa; Najafi Seyyed Esmaeil

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Paper Information

Journal: JOURNAL OF STRATEGIC MANAGEMENT STUDIES Year:2017 | Volume:8 | Issue:30 Page(s): 91-107

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Title

Pattern-Oriented for Improving Organization Customer Relationship

Author(s)

Alemtabriz Akbar | Azimi Mostafa | Najafi Seyyed Esmaeil | Issue Writer Certificate

Keywords

Customer Knowledge ManagementQ2

Knowledge ManagementQ2

Customer Relationship ManagementQ1

Pattern-Oriented Improving RelationshipsQ1

Abstract

Knowledge Management/fa?page=1&sort=1&ftyp=all&fgrp=all&fyrs=all" target="_blank">Customer Knowledge Management (CKM) provides this opportunity for organizations to be able to diagnose created opportunities in the market and increase their competitive advantage. In this paper we have tried to identify the strengths and weaknesses of after sale service agents for the purpose of gaining satisfaction of current customers by use of data collected from a set of customers of an industrial complex, as well as to assess these companies efficiency and to consider the connection between their competence aspect with service. This result indicates these companies efficiency for providing service to other customers and this procedure will make it possible to take decision for devolving great.

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APA: Copy

Alemtabriz, Akbar, Azimi, Mostafa, & Najafi, Seyyed Esmaeil. (2017). Pattern-Oriented for Improving Organization Customer Relationship. JOURNAL OF STRATEGIC MANAGEMENT STUDIES, 8(30 ), 91-107. SID. https://sid.ir/paper/181498/en

Vancouver: Copy

Alemtabriz Akbar, Azimi Mostafa, Najafi Seyyed Esmaeil. Pattern-Oriented for Improving Organization Customer Relationship. JOURNAL OF STRATEGIC MANAGEMENT STUDIES[Internet]. 2017;8(30 ):91-107. Available from: https://sid.ir/paper/181498/en

IEEE: Copy

Akbar Alemtabriz, Mostafa Azimi, and Seyyed Esmaeil Najafi, “Pattern-Oriented for Improving Organization Customer Relationship,” JOURNAL OF STRATEGIC MANAGEMENT STUDIES, vol. 8, no. 30 , pp. 91–107, 2017, [Online]. Available: https://sid.ir/paper/181498/en

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