QUALITY GAP IN PREMARITAL EDUCATION & CONSULTATION PROGRAM IN THE HEALTH CENTERS OF SHAHID BEHESHTI MEDICAL UNIVERSITY

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RAMEZANKHANI ALI; MOHAMMADI GOHAR; AKRAMI FOROUZAN; GHANBARI SHAHLA; ARAB ALIDOUSTI FATEMEH

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Journal: Researcher Bulletin of Medical Sciences Year:2011 | Volume:16 | Issue:4 (82) Page(s): 169-177

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Title

QUALITY GAP IN PREMARITAL EDUCATION & CONSULTATION PROGRAM IN THE HEALTH CENTERS OF SHAHID BEHESHTI MEDICAL UNIVERSITY

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Keywords

QUALITY GAPQ2

PREMARITAL COUNSELINGQ2

EDUCATIONAL PROGRAMQ2

Abstract

Background and Aim: Attendance in pre-marital education and counseling program may be the couple’s first encounter with the health care system. Their perception and satisfaction of this program would play critical role in further use of health services. The purpose of this study was to identify the QUALITY GAP of pre-marital education and counseling program from viewpoint of couples referring to PREMARITAL COUNSELING centers of Shahid Beheshti University of Medical Sciences in 2010.Materials and Methods: In a descriptive cross-sectional study, a total of 1200 couples attending in PREMARITAL COUNSELING centers were selected with non random sampling method and studied using SERVQUAL questionnaire. Data were analyzed with Wilcoxon, independent t-test, analysis of variance, and Tukey tests using SPSS version 18.Results: The mean age of couples was 25.5±4.8 years, 65.8% of subjects were women and 34.2% were men. 56.5% of the couples had high school diploma or higher. There was negative service QUALITY GAP (-0.1) between expected and received services. The most service QUALITY GAP was in assurance dimension (-0.23) and the least was in empathy dimension (-0.04). There was no significant difference between gap score mean, gender, and history of participation in PREMARITAL COUNSELING classes, but there was significant difference in gap score between different education levels (p>0.001).Conclusion: Regarding to negative gap between received and expected service; health care system should consider the couples’ expectation to improve the quality of premarital education and counseling program.

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APA: Copy

RAMEZANKHANI, ALI, MOHAMMADI, GOHAR, AKRAMI, FOROUZAN, GHANBARI, SHAHLA, & ARAB ALIDOUSTI, FATEMEH. (2011). QUALITY GAP IN PREMARITAL EDUCATION & CONSULTATION PROGRAM IN THE HEALTH CENTERS OF SHAHID BEHESHTI MEDICAL UNIVERSITY. RESEARCHER BULLETIN OF MEDICAL SCIENCES (PEJOUHANDEH), 16(4 (82)), 169-177. SID. https://sid.ir/paper/18164/en

Vancouver: Copy

RAMEZANKHANI ALI, MOHAMMADI GOHAR, AKRAMI FOROUZAN, GHANBARI SHAHLA, ARAB ALIDOUSTI FATEMEH. QUALITY GAP IN PREMARITAL EDUCATION & CONSULTATION PROGRAM IN THE HEALTH CENTERS OF SHAHID BEHESHTI MEDICAL UNIVERSITY. RESEARCHER BULLETIN OF MEDICAL SCIENCES (PEJOUHANDEH)[Internet]. 2011;16(4 (82)):169-177. Available from: https://sid.ir/paper/18164/en

IEEE: Copy

ALI RAMEZANKHANI, GOHAR MOHAMMADI, FOROUZAN AKRAMI, SHAHLA GHANBARI, and FATEMEH ARAB ALIDOUSTI, “QUALITY GAP IN PREMARITAL EDUCATION & CONSULTATION PROGRAM IN THE HEALTH CENTERS OF SHAHID BEHESHTI MEDICAL UNIVERSITY,” RESEARCHER BULLETIN OF MEDICAL SCIENCES (PEJOUHANDEH), vol. 16, no. 4 (82), pp. 169–177, 2011, [Online]. Available: https://sid.ir/paper/18164/en

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