PRIORITIZATION OF EFQM ENABLERS BY THE QFD TECHNIQUE

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SHAHIN ARASH; RABBANIMEHR MAEDEH

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Paper Information

Journal: JOURNAL OF STRATEGIC MANAGEMENT STUDIES Year:2011 | Volume:2 | Issue:5 Page(s): 131-148

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Information Journal Paper

Title

PRIORITIZATION OF EFQM ENABLERS BY THE QFD TECHNIQUE

Author(s)

SHAHIN ARASH | RABBANIMEHR MAEDEH | Issue Writer Certificate

Keywords

EFQ2

FQ2

ENABLERSQ1

PRIORITIZATIONQ2

EMPLOYEESQ2

ANAGERQ2

Abstract

owadays achievement of continuous improvement and e cellence has a particular influence on every dimensions of organization. In this respect, the EF model assists organizations in movement towards e cellence. In this model, the ENABLERS play a significant and Fundamental role in the movement of organization towards e cellence and their PRIORITIZATION towards employee satisfaction provides a great value to organizations. The aim of this investigation is to prioritize the ENABLERS based on the e pectation of EMPLOYEES From organizational manager, using quality Function deployment F technique and to compare such PRIORITIZATION with the regular approach, i.e. without F . For this purpose, the Iran Polyacryl Co. has been considered as a case study. The outcomes imply that PRIORITIZATION of EF ENABLERS is different bEFore and after the use of F . Also, other outcomes include reduction of gap between manager and EMPLOYEES creation of a suitable atmosphere For the development of EFfective and coordinated relationship between managers and EMPLOYEES PRIORITIZATION of manager's performance indicators based on EMPLOYEES' point of view and development of the EF model.

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APA: Copy

SHAHIN, ARASH, & RABBANIMEHR, MAEDEH. (2011). PRIORITIZATION OF EFQM ENABLERS BY THE QFD TECHNIQUE. JOURNAL OF STRATEGIC MANAGEMENT STUDIES, 2(5), 131-148. SID. https://sid.ir/paper/181653/en

Vancouver: Copy

SHAHIN ARASH, RABBANIMEHR MAEDEH. PRIORITIZATION OF EFQM ENABLERS BY THE QFD TECHNIQUE. JOURNAL OF STRATEGIC MANAGEMENT STUDIES[Internet]. 2011;2(5):131-148. Available from: https://sid.ir/paper/181653/en

IEEE: Copy

ARASH SHAHIN, and MAEDEH RABBANIMEHR, “PRIORITIZATION OF EFQM ENABLERS BY THE QFD TECHNIQUE,” JOURNAL OF STRATEGIC MANAGEMENT STUDIES, vol. 2, no. 5, pp. 131–148, 2011, [Online]. Available: https://sid.ir/paper/181653/en

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