Abstract Assessment of the Causal Relationships among the Indicators of the EFQM Organizational Excellence Model via Structural Equation Modeling and DEMATEL Techniques

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KHEIRANDISH MEHDI; Moazeni Bahram; Tajik Golsa; KHAMOIE FARSHID

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Journal: PRODUCTIVITY MANAGEMENT (BEYOND MANAGEMENT) Year:2019 | Volume:12 | Issue:47 Page(s): 7-36

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Title

Abstract Assessment of the Causal Relationships among the Indicators of the EFQM Organizational Excellence Model via Structural Equation Modeling and DEMATEL Techniques

Author(s)

KHEIRANDISH MEHDI | Moazeni Bahram | Tajik Golsa | KHAMOIE FARSHID | Issue Writer Certificate

Keywords

DEMATELQ1

EFQMQ1

Structural EquationQ1

The Casual AssessmentQ1

Abstract

One of the models used to evaluate organizations is the EFQM organizational excellence model which is an adequate tool for institutionalizing organizational concepts and values and identifying the best processes. Although attempts are made in organizations to design and operationalize models of excellence, the causal relationship among empowerment indicators (like leadership, staff, policies and strategies, resources, processes) and results achieved by the employee, customer, society and key performance are rarely addressed. Hence, the purpose of this descriptive applied survey is to identify the effective and influenceable indicators of the model via the Coefficient of Determination, the Linear Structural Equation Modeling and DEMATEL Technique. The research population comprised the head of departments and senior executives of Education in Tabriz. The research data were gleaned using the EFQM Self-Assessment Questionnaire. Based on the findings emerging from the study, the index of community outcomes and the index of resources and participation were identified as the most effective and the most influenceable indicators, respectively.

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APA: Copy

KHEIRANDISH, MEHDI, Moazeni, Bahram, Tajik, Golsa, & KHAMOIE, FARSHID. (2019). Abstract Assessment of the Causal Relationships among the Indicators of the EFQM Organizational Excellence Model via Structural Equation Modeling and DEMATEL Techniques. PRODUCTIVITY MANAGEMENT (BEYOND MANAGEMENT), 12(47 ), 7-36. SID. https://sid.ir/paper/182063/en

Vancouver: Copy

KHEIRANDISH MEHDI, Moazeni Bahram, Tajik Golsa, KHAMOIE FARSHID. Abstract Assessment of the Causal Relationships among the Indicators of the EFQM Organizational Excellence Model via Structural Equation Modeling and DEMATEL Techniques. PRODUCTIVITY MANAGEMENT (BEYOND MANAGEMENT)[Internet]. 2019;12(47 ):7-36. Available from: https://sid.ir/paper/182063/en

IEEE: Copy

MEHDI KHEIRANDISH, Bahram Moazeni, Golsa Tajik, and FARSHID KHAMOIE, “Abstract Assessment of the Causal Relationships among the Indicators of the EFQM Organizational Excellence Model via Structural Equation Modeling and DEMATEL Techniques,” PRODUCTIVITY MANAGEMENT (BEYOND MANAGEMENT), vol. 12, no. 47 , pp. 7–36, 2019, [Online]. Available: https://sid.ir/paper/182063/en

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