EVALUATION OF THE QUALITY OF EDUCATIONAL SERVICES IN THE PHYSICAL EDUCATION FACULTIES OF IAU BRANCHES ACROSS IRAN AND DESIGNING A MODEL FOR IT

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ABDOLI YAZDI NOUSHIN; ASHRAF GANJOUEI FARIDEH; POUYANFARD ALIREZA; OWLIA MOHAMMAD SALEH

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Journal: JOURNAL OF BUSINESS ADMINISTRATION RESEARCH Year:2017 | Volume:8 | Issue:16 Page(s): 99-120

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Title

EVALUATION OF THE QUALITY OF EDUCATIONAL SERVICES IN THE PHYSICAL EDUCATION FACULTIES OF IAU BRANCHES ACROSS IRAN AND DESIGNING A MODEL FOR IT

Author(s)

ABDOLI YAZDI NOUSHIN | ASHRAF GANJOUEI FARIDEH | POUYANFARD ALIREZA | OWLIA MOHAMMAD SALEH | Issue Writer Certificate

Keywords

QUALITY OF EDUCATIONAL SERVICESQ1

SERVQUALQ2

PHYSICAL EDUCATIONQ1

IAUQ1

Abstract

The purpose of the present research is to evaluate the QUALITY OF EDUCATIONAL SERVICES in the PHYSICAL EDUCATION faculties of IAU branches across Iran and designing a model for it. The research is of a descriptive-analytical type carried out as a field study. The population consisted of all the postgraduate students of PHYSICAL EDUCATION in different branches of IAU. As many as 488 students were selected as a sample using stratified random sampling and Cochran's formula. A researcher-made questionnaire (PE SERVQUAL) was used for data collection. Paired t-test, Friedman test and SEM were applied for data analysis. The results showed that there is a significant difference between the desired and the actual conditions of educational services in the PHYSICAL EDUCATION faculties of IAU (p<0.05). The mean scores of the desired condition were higher than those of the current condition. Moreover, among BA and AM students, in the dimensions of educational service quality, competence was the highest priority while responsibility and responsiveness were the lowest priorities. Among PhD students, in the dimensions of educational service quality, assurance was the highest priority while empathy was the lowest priorities. In general, the QUALITY OF EDUCATIONAL SERVICES should increase in the PE faculties of IAU.

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APA: Copy

ABDOLI YAZDI, NOUSHIN, ASHRAF GANJOUEI, FARIDEH, POUYANFARD, ALIREZA, & OWLIA, MOHAMMAD SALEH. (2017). EVALUATION OF THE QUALITY OF EDUCATIONAL SERVICES IN THE PHYSICAL EDUCATION FACULTIES OF IAU BRANCHES ACROSS IRAN AND DESIGNING A MODEL FOR IT. JOURNAL OF BUSINESS ADMINISTRATION RESEARCH, 8(16 ), 99-120. SID. https://sid.ir/paper/197139/en

Vancouver: Copy

ABDOLI YAZDI NOUSHIN, ASHRAF GANJOUEI FARIDEH, POUYANFARD ALIREZA, OWLIA MOHAMMAD SALEH. EVALUATION OF THE QUALITY OF EDUCATIONAL SERVICES IN THE PHYSICAL EDUCATION FACULTIES OF IAU BRANCHES ACROSS IRAN AND DESIGNING A MODEL FOR IT. JOURNAL OF BUSINESS ADMINISTRATION RESEARCH[Internet]. 2017;8(16 ):99-120. Available from: https://sid.ir/paper/197139/en

IEEE: Copy

NOUSHIN ABDOLI YAZDI, FARIDEH ASHRAF GANJOUEI, ALIREZA POUYANFARD, and MOHAMMAD SALEH OWLIA, “EVALUATION OF THE QUALITY OF EDUCATIONAL SERVICES IN THE PHYSICAL EDUCATION FACULTIES OF IAU BRANCHES ACROSS IRAN AND DESIGNING A MODEL FOR IT,” JOURNAL OF BUSINESS ADMINISTRATION RESEARCH, vol. 8, no. 16 , pp. 99–120, 2017, [Online]. Available: https://sid.ir/paper/197139/en

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