STUDY ON CULTURAL AND SOCIAL FACTORS EFFECTIVE ON SATISFACTION OF THE INSURANCE CUSTOMERS WITH IRAN INSURANCE COMPANIES IN TEHRAN CITY (CASE STUDY OF AUTOMOBILE INSURANCE)

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

OSHAGH KHOSROSHAHI LEILA; SEYED MIRZAEI SEYED MOHAMMAD

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: JOURNAL OF CULTURAL MANAGEMENT Year:2011 | Volume:5 | Issue:13 Page(s): 25-41

Download Full-Text

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Persian Verion

View:

1,847

Download:

Cites:

Information Journal Paper

Title

STUDY ON CULTURAL AND SOCIAL FACTORS EFFECTIVE ON SATISFACTION OF THE INSURANCE CUSTOMERS WITH IRAN INSURANCE COMPANIES IN TEHRAN CITY (CASE STUDY OF AUTOMOBILE INSURANCE)

Author(s)

OSHAGH KHOSROSHAHI LEILA | SEYED MIRZAEI SEYED MOHAMMAD | Issue Writer Certificate

Keywords

INSURERQ2

CUSTOMER’S SATISFACTION. AWARENESSQ2

EDUCATIONQ2

Abstract

Introduction and research purpose: Title of the present research is to study cultural and social factors effective on satisfaction of the insurance customers with Iran Insurance companies in the city (case study of automobile insurances).Goal of this research is to recognize factors effective on satisfaction of insurance customers and to have access to a suitable model and important and effective factors are studied with use of the related theories.Method: The present research with the designed questions analyzes and explains subject of the research. Research methodology is survey and descriptive method and information gathering tool is questionnaire. The studied sample includes 312 customers of Iran insurance company who have been selected with random sampling method.Research methodology: the gathered data is analyzed with use of descriptive –survey statistical methods and inferential statistical methods. Spearman and regression correlation coefficients are used in order to ensure accuracy, speed and reliability of the research. SPSS software has been used in all calculations and tests.Results: this research indicates direct statistical relationship between independent and dependent variables. Independent variables include EDUCATION and participation of the personnel, observing law and regulations, technical information of personnel, access to communication networks and the customers’ use of internet and advertisement media, culture and awareness of the people with insurance, EDUCATION, and independent variable includes satisfaction of the customers.

Cites

No record.

References

Cite

APA: Copy

OSHAGH KHOSROSHAHI, LEILA, & SEYED MIRZAEI, SEYED MOHAMMAD. (2011). STUDY ON CULTURAL AND SOCIAL FACTORS EFFECTIVE ON SATISFACTION OF THE INSURANCE CUSTOMERS WITH IRAN INSURANCE COMPANIES IN TEHRAN CITY (CASE STUDY OF AUTOMOBILE INSURANCE). JOURNAL OF CULTURAL MANAGEMENT, 5(13), 25-41. SID. https://sid.ir/paper/199704/en

Vancouver: Copy

OSHAGH KHOSROSHAHI LEILA, SEYED MIRZAEI SEYED MOHAMMAD. STUDY ON CULTURAL AND SOCIAL FACTORS EFFECTIVE ON SATISFACTION OF THE INSURANCE CUSTOMERS WITH IRAN INSURANCE COMPANIES IN TEHRAN CITY (CASE STUDY OF AUTOMOBILE INSURANCE). JOURNAL OF CULTURAL MANAGEMENT[Internet]. 2011;5(13):25-41. Available from: https://sid.ir/paper/199704/en

IEEE: Copy

LEILA OSHAGH KHOSROSHAHI, and SEYED MOHAMMAD SEYED MIRZAEI, “STUDY ON CULTURAL AND SOCIAL FACTORS EFFECTIVE ON SATISFACTION OF THE INSURANCE CUSTOMERS WITH IRAN INSURANCE COMPANIES IN TEHRAN CITY (CASE STUDY OF AUTOMOBILE INSURANCE),” JOURNAL OF CULTURAL MANAGEMENT, vol. 5, no. 13, pp. 25–41, 2011, [Online]. Available: https://sid.ir/paper/199704/en

Related Journal Papers