STUDYING THE 10 YEARS PERSPECTIVE OF CUSTOMERS OF PUBLIC ORGANIZATIONS ABOUT THE QUALITY OF SERVICES (BETWEEN 1383-1393)

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AZIMI HOSSEIN

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Journal: JOURNAL OF PUBLIC ADMINISTRATION PERSPECTIVE Year:2016 | Volume:- | Issue:25 Page(s): 115-142

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Title

STUDYING THE 10 YEARS PERSPECTIVE OF CUSTOMERS OF PUBLIC ORGANIZATIONS ABOUT THE QUALITY OF SERVICES (BETWEEN 1383-1393)

Author(s)

AZIMI HOSSEIN | Issue Writer Certificate

Keywords

QUALITY OF SERVICEQ2

CUSTOMER SATISFACTIONQ2

PUBLIC ORGANIZATIONSQ1

ZANJAN PROVINCEQ1

Abstract

Public organizations have played essential role in satisfying the needs of public so the effectiveness of these organizations depends to some extent on the satisfaction of their customers. The aim of this paper is measurement the extent of CUSTOMER SATISFACTION from the QUALITY OF SERVICEs of PUBLIC ORGANIZATIONS. The society of this paper is the PUBLIC ORGANIZATIONS of ZANJAN PROVINCE and the time period of this research is between 1383-1393. This research is a applicable research and the sample of research is 69571 customers of 320 PUBLIC ORGANIZATIONS. The results show that the satisfaction from the behavior of employees has the highest rank and the satisfaction of the process of informing the customers has the lowest rank. The extent of trust to PUBLIC ORGANIZATIONS and satisfaction from physical facilities have the average rank. Expect of 1383 and 1392, in the other years of the period of research, the customers satisfaction from the QUALITY OF SERVICEs had upward trend.

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APA: Copy

AZIMI, HOSSEIN. (2016). STUDYING THE 10 YEARS PERSPECTIVE OF CUSTOMERS OF PUBLIC ORGANIZATIONS ABOUT THE QUALITY OF SERVICES (BETWEEN 1383-1393). JOURNAL OF PUBLIC ADMINISTRATION PERSPECTIVE, -(25 ), 115-142. SID. https://sid.ir/paper/207606/en

Vancouver: Copy

AZIMI HOSSEIN. STUDYING THE 10 YEARS PERSPECTIVE OF CUSTOMERS OF PUBLIC ORGANIZATIONS ABOUT THE QUALITY OF SERVICES (BETWEEN 1383-1393). JOURNAL OF PUBLIC ADMINISTRATION PERSPECTIVE[Internet]. 2016;-(25 ):115-142. Available from: https://sid.ir/paper/207606/en

IEEE: Copy

HOSSEIN AZIMI, “STUDYING THE 10 YEARS PERSPECTIVE OF CUSTOMERS OF PUBLIC ORGANIZATIONS ABOUT THE QUALITY OF SERVICES (BETWEEN 1383-1393),” JOURNAL OF PUBLIC ADMINISTRATION PERSPECTIVE, vol. -, no. 25 , pp. 115–142, 2016, [Online]. Available: https://sid.ir/paper/207606/en

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