ANALYZING OF THE TRAINEES SATISFACTION OF IN-SERVICE TRAINING BASED ON IMPORTANCE-PERFORMANCE ANALYSIS (IPA) MODEL

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MOHAMMAD HADI F.; FATHI VOJARGAH K.; PARDAKHTCHI M.H.; ABOLGHASEMI M.

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Journal: Journal of Management and Planning in Educational Systems Year:2011 | Volume:4 | Issue:6 Page(s): 32-53

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Information Journal Paper

Title

ANALYZING OF THE TRAINEES SATISFACTION OF IN-SERVICE TRAINING BASED ON IMPORTANCE-PERFORMANCE ANALYSIS (IPA) MODEL

Author(s)

MOHAMMAD HADI F. | FATHI VOJARGAH K. | PARDAKHTCHI M.H. | ABOLGHASEMI M. | Issue Writer Certificate

Keywords

HUMAN RESOURCES TRAININGQ2

SATISFACTIONQ2

SERVICE QUALITY APPROACHQ2

IMPORTANCE-PERFORMANCE ANALYSIS (IPA)Q2

Abstract

Currently training plays a transformational role in improving knowledge and skills of human resources. This requires quality oriented training and learner SATISFACTION. The goal of this study was to develop quality assurance method in training with particular emphasis on trainees SATISFACTION. To achieve this goal, SERVICE QUALITY APPROACH, has been used to reveal quality components of training. Using components and analytical system of Importance-Performance analysis model, a new method for quality assurance in training was developed. The study was an exploratory mixed research in which, qualitative and quantitative data have been collected through interview and questionnaire. A sample of 94 apprentices in Telecommunication Training Center has been selected. Both qualitative and quantitative methods have been used for data analysis. The study revealed 40 components of quality in training. Based on the components and the IP matrix, a practical model for evaluation and quality assurance in training has been developed.

Cites

THE EFFECT OF EVALUATION LEVELS ON IMPROVING THE QUALITY OF TRAINING COURSES BY TEHRAN MUNICIPALITY WITH AN APPROACH TO PROMOTING ECONOMIC FUNCTION

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APA: Copy

MOHAMMAD HADI, F., FATHI VOJARGAH, K., PARDAKHTCHI, M.H., & ABOLGHASEMI, M.. (2011). ANALYZING OF THE TRAINEES SATISFACTION OF IN-SERVICE TRAINING BASED ON IMPORTANCE-PERFORMANCE ANALYSIS (IPA) MODEL. JOURNAL OF MANAGEMENT AND PLANNING IN EDUCATIONAL SYSTEMS, 4(6), 32-53. SID. https://sid.ir/paper/217914/en

Vancouver: Copy

MOHAMMAD HADI F., FATHI VOJARGAH K., PARDAKHTCHI M.H., ABOLGHASEMI M.. ANALYZING OF THE TRAINEES SATISFACTION OF IN-SERVICE TRAINING BASED ON IMPORTANCE-PERFORMANCE ANALYSIS (IPA) MODEL. JOURNAL OF MANAGEMENT AND PLANNING IN EDUCATIONAL SYSTEMS[Internet]. 2011;4(6):32-53. Available from: https://sid.ir/paper/217914/en

IEEE: Copy

F. MOHAMMAD HADI, K. FATHI VOJARGAH, M.H. PARDAKHTCHI, and M. ABOLGHASEMI, “ANALYZING OF THE TRAINEES SATISFACTION OF IN-SERVICE TRAINING BASED ON IMPORTANCE-PERFORMANCE ANALYSIS (IPA) MODEL,” JOURNAL OF MANAGEMENT AND PLANNING IN EDUCATIONAL SYSTEMS, vol. 4, no. 6, pp. 32–53, 2011, [Online]. Available: https://sid.ir/paper/217914/en

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