EVALUATING THE QUALITY OF SERVICES PROVIDED BY THE LIBRARY AND INFORMATION CENTER OF IMAM SADEGH (PBUH) UNIVERSITY USING LIBQUAL MODEL

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RAZMI SHENDI MASOUD; ISFANDYARI MOGHADDAM ALIREZA; NOROUZI YAGHOUB

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Journal: INFORMATION SYSTEMS & SERVICES Year:2013 | Volume:2 | Issue:4 (8) Page(s): 69-80

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Title

EVALUATING THE QUALITY OF SERVICES PROVIDED BY THE LIBRARY AND INFORMATION CENTER OF IMAM SADEGH (PBUH) UNIVERSITY USING LIBQUAL MODEL

Author(s)

RAZMI SHENDI MASOUD | ISFANDYARI MOGHADDAM ALIREZA | NOROUZI YAGHOUB | Issue Writer Certificate

Keywords

PERFORMANCE EVALUATIONQ2

SERVICE QUALITYQ2

LIBQUALQ3

ACADEMIC LIBRARIESQ2

LIBRARY AND INFORMATION CENTER OF IMAM SADEGH UNIVERSITYQ2

Abstract

Purpose: This research seeks to evaluate the quality of services provided in the library and information center of Imam Sadegh (pbuh) University through using LIBQUAL tool.Method: This study uses descriptive survey method. Research population consists of 3454 members of the library from which 346 persons were chosen as sample size using simple random way. To analyze the data, SPSS software was used.Results: In meeting the needs of users, the Library and Information Center had an average performance. In other words, users' demands have been met, but with minimum and maximum acceptable level.Conclusions: Amongst the items of the research, items 22 (accessibility to e-resources from the home and the workplace), 2 (attention to all users one by one), 8 (help to them by staff), and 10 (availability of the suitable studying and team learning place in the library), are considered the weakest points of the center, while items 16 (easy and single accessibility to information), 17 (availability of series of published and e-journals), 19 (the calm space for personal acts), and 12 (availability of published resources) are the strongest ones. However, the others are in an average state.

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APA: Copy

RAZMI SHENDI, MASOUD, ISFANDYARI MOGHADDAM, ALIREZA, & NOROUZI, YAGHOUB. (2013). EVALUATING THE QUALITY OF SERVICES PROVIDED BY THE LIBRARY AND INFORMATION CENTER OF IMAM SADEGH (PBUH) UNIVERSITY USING LIBQUAL MODEL. INFORMATION SYSTEMS & SERVICES, 2(4 (8)), 69-80. SID. https://sid.ir/paper/218115/en

Vancouver: Copy

RAZMI SHENDI MASOUD, ISFANDYARI MOGHADDAM ALIREZA, NOROUZI YAGHOUB. EVALUATING THE QUALITY OF SERVICES PROVIDED BY THE LIBRARY AND INFORMATION CENTER OF IMAM SADEGH (PBUH) UNIVERSITY USING LIBQUAL MODEL. INFORMATION SYSTEMS & SERVICES[Internet]. 2013;2(4 (8)):69-80. Available from: https://sid.ir/paper/218115/en

IEEE: Copy

MASOUD RAZMI SHENDI, ALIREZA ISFANDYARI MOGHADDAM, and YAGHOUB NOROUZI, “EVALUATING THE QUALITY OF SERVICES PROVIDED BY THE LIBRARY AND INFORMATION CENTER OF IMAM SADEGH (PBUH) UNIVERSITY USING LIBQUAL MODEL,” INFORMATION SYSTEMS & SERVICES, vol. 2, no. 4 (8), pp. 69–80, 2013, [Online]. Available: https://sid.ir/paper/218115/en

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