EVALUATING THE USER INTERFACE OF VIRTUAL REFERENCE SERVICE OF NATIONAL LIBRARY AND ARCHIVES OF IR OF IRAN FROM USERS' VIEW

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MOHAMMADI FARNAZ

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Journal: INFORMATION SYSTEMS & SERVICES Year:2012 | Volume:1 | Issue:3 (3) Page(s): 1-12

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Title

EVALUATING THE USER INTERFACE OF VIRTUAL REFERENCE SERVICE OF NATIONAL LIBRARY AND ARCHIVES OF IR OF IRAN FROM USERS' VIEW

Author(s)

MOHAMMADI FARNAZ | Issue Writer Certificate

Keywords

DIGITAL REFERENCE SERVICESQ3

ELECTRONIC REFERENCE SERVICESQ3

NATIONAL LIBRARY AND ARCHIVES OF I.R OF IRAN (NLAI)Q3

USER INTERFACEQ3

VIRTUAL REFERENCE SERVICESQ2

Abstract

Purpose: The present research aims at evaluating user's satisfaction of interface of virtual reference service of National Library and Archives of I.R of Iran (NLAI). To do this, the demographic information, computer technologies used by users and the extent to which users of virtual reference were satisfied with the USER INTERFACE were assessed.Methodology: The methodology used is survey. So, the extent to which users of virtual reference were satisfied with the interface was measured through an electronic questionnaire. The population study was 1825 users of virtual reference desk during a year of which 317 were selected via systematic random sampling based on Morgan's table. Findings: Most of the users were women (52.05%). Most of them had academic education and 51% graduated in Humanities fields. Most of them (66.80%) used Windows XP, 65.22% used Internet Explorer and 45.74% used Yahoo e-mail service. Users were greatly satisfied with the USER INTERFACE of VIRTUAL REFERENCE SERVICES. Users tended to use the VIRTUAL REFERENCE SERVICES via E-mail (50.20%) and Chat (38.34%), respectively. Conclusion: Based on the findings, although users were satisfied with USER INTERFACE of virtual reference service, it is necessary to review and redesign it according to user’s views and various computer technologies.

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APA: Copy

MOHAMMADI, FARNAZ. (2012). EVALUATING THE USER INTERFACE OF VIRTUAL REFERENCE SERVICE OF NATIONAL LIBRARY AND ARCHIVES OF IR OF IRAN FROM USERS' VIEW. INFORMATION SYSTEMS & SERVICES, 1(3 (3)), 1-12. SID. https://sid.ir/paper/218164/en

Vancouver: Copy

MOHAMMADI FARNAZ. EVALUATING THE USER INTERFACE OF VIRTUAL REFERENCE SERVICE OF NATIONAL LIBRARY AND ARCHIVES OF IR OF IRAN FROM USERS' VIEW. INFORMATION SYSTEMS & SERVICES[Internet]. 2012;1(3 (3)):1-12. Available from: https://sid.ir/paper/218164/en

IEEE: Copy

FARNAZ MOHAMMADI, “EVALUATING THE USER INTERFACE OF VIRTUAL REFERENCE SERVICE OF NATIONAL LIBRARY AND ARCHIVES OF IR OF IRAN FROM USERS' VIEW,” INFORMATION SYSTEMS & SERVICES, vol. 1, no. 3 (3), pp. 1–12, 2012, [Online]. Available: https://sid.ir/paper/218164/en

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