APPLYING SERVQUAL MODEL AND FUZZY LOGIC IN QUALITY ASSESSMENT OF EDUCATIONAL SERVICES FROM STUDENTS' VIEWPOINT AT QOM ISLAMIC AZAD UNIVERSITY

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

KHAJEH M.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: Journal of Medical Education Development Year:2015 | Volume:8 | Issue:18 Page(s): 23-32

Download Full-Text

Persian Verion

View:

1,637

Download:

Cites:

Information Journal Paper

Title

APPLYING SERVQUAL MODEL AND FUZZY LOGIC IN QUALITY ASSESSMENT OF EDUCATIONAL SERVICES FROM STUDENTS' VIEWPOINT AT QOM ISLAMIC AZAD UNIVERSITY

Author(s)

KHAJEH M. | Issue Writer Certificate

Keywords

STUDENTS SATISFACTIONQ1

QUALITYQ2

EDUCATIONAL QUALITYQ2

SERVQUAL MODELQ1

FUZZY LOGICQ2

Abstract

Background and objective: People's judgment about QUALITY of educational services is often poor and vague and it is not easy for them to express their perceptions and expectations using an exact numerical value. It is more realistic to use linguistic terms to describe the expectations and perceptions. In this paper, a combination of SERVQUAL and FUZZY LOGIC approaches were used to evaluate the QUALITY of educational services provided at Islamic Azad University of Qom.Materials and Methods: This descriptive and cross-sectional study was conducted in 2013. A sample of 365 students was selected randomly through stratified sampling. Data was collected through standard SERVQUAL questionnaire.Validity of questionnaire was confirmed by experts and its reliability was estimated through Cronbach's alpha (0.84).Descriptive statistics and Mann-Whitney, Kruskal-Wallis and Wilcoxon tests were used to analyze the data.Results: Comparison of students' perceptions and expectations indicated that there were significant differences in all aspects of educational service QUALITY (P<0.05). The average gap of educational services was 79.0, which represented a negative gap in service QUALITY. The greatest and lowest gap in tangible factors was (-0.90) and responsibility and reliability was (-0.74). The gap between the QUALITY of education in terms of gender, college and field of study, was significant (P<0.05).Conclusion: Based on the findings of the study the largest gap was in the tangible factors. It is suggested to improve library resources and increase computer workshops.

Cites

No record.

References

No record.

Cite

APA: Copy

KHAJEH, M.. (2015). APPLYING SERVQUAL MODEL AND FUZZY LOGIC IN QUALITY ASSESSMENT OF EDUCATIONAL SERVICES FROM STUDENTS' VIEWPOINT AT QOM ISLAMIC AZAD UNIVERSITY. JOURNAL OF MEDICAL EDUCATION DEVELOPMENT, 8(18), 23-32. SID. https://sid.ir/paper/219358/en

Vancouver: Copy

KHAJEH M.. APPLYING SERVQUAL MODEL AND FUZZY LOGIC IN QUALITY ASSESSMENT OF EDUCATIONAL SERVICES FROM STUDENTS' VIEWPOINT AT QOM ISLAMIC AZAD UNIVERSITY. JOURNAL OF MEDICAL EDUCATION DEVELOPMENT[Internet]. 2015;8(18):23-32. Available from: https://sid.ir/paper/219358/en

IEEE: Copy

M. KHAJEH, “APPLYING SERVQUAL MODEL AND FUZZY LOGIC IN QUALITY ASSESSMENT OF EDUCATIONAL SERVICES FROM STUDENTS' VIEWPOINT AT QOM ISLAMIC AZAD UNIVERSITY,” JOURNAL OF MEDICAL EDUCATION DEVELOPMENT, vol. 8, no. 18, pp. 23–32, 2015, [Online]. Available: https://sid.ir/paper/219358/en

Related Journal Papers