PRESENTATIONS STRATEGIES OF PERFORMANCE IMPROVEMENT IN THE PUBLIC SECTOR USING BSC, FANP & VIKOR _ A CASE STUDY: COOPERATIVE DEPARTMENT OF YAZD PROVINCE

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TAHERI MEHRJARDI MOHAMMAD HOSSEIN; MIRGHAFOORI SEYED HABIB ALLAH; SHAKERI FATEMEH; BABAEI MEYBODI HAMID

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Journal: Journal of Improvement management Year:2012 | Volume:6 | Issue:1 (15) Page(s): 105-127

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Title

PRESENTATIONS STRATEGIES OF PERFORMANCE IMPROVEMENT IN THE PUBLIC SECTOR USING BSC, FANP & VIKOR _ A CASE STUDY: COOPERATIVE DEPARTMENT OF YAZD PROVINCE

Author(s)

TAHERI MEHRJARDI MOHAMMAD HOSSEIN | MIRGHAFOORI SEYED HABIB ALLAH | SHAKERI FATEMEH | BABAEI MEYBODI HAMID | Issue Writer Certificate

Keywords

PERFORMANCE EVALUATIONQ2

BALANCED SCORECARD CARDQ2

FANPQ2

VIKORQ2

COOPERATIVE DEPARTMENT OF YAZD PROVINCEQ2

Abstract

Existence of accurate systems, comprehensive and credible of performance management, as one of the indicators of development organizations and communities, needs to provide infrastructure and special requirements that especially in the public system, creating, maintaining and expanding of that requires planning, determination and support. Considering the importance of attitude changes in public sector programs and necessary revisions in the administrative processes of this section, there are the limitations for implementing a comprehensive system of assessment. The purpose of this study provides a combined approach of FANP, VIKOR and balanced scored card to assess performance in the public sector. This study was conducted in COOPERATIVE DEPARTMENT OF YAZD PROVINCE that covers 10 branches. Accordingly, the evaluation indicators based on balanced scored card model in four aspects; financial, customer, internal processes and learning and growth were extracted and then were weighted by using technique FANP. Then weights allocated to each index, was merged into the data of each branch and VIKOR technique was used to ranking of cooperative department branches of Yazd Province. Based on the results of FANP, the financial perspective with weighing 0.312 as the perspective important, and based on results VIKOR technique, Branch J, have the best performance among the branches.

Cites

RANKING THE PERFORMANCE OF PRIVATE BANKS LISTED IN TEHRAN STOCK EXCHANGE BY USING THE COMBINED APPROACH OF FANP AND MULTIPLE ATTRIBUTE DECISION MAKING BASED ON BALANCED SCORECARD

References

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APA: Copy

TAHERI MEHRJARDI, MOHAMMAD HOSSEIN, MIRGHAFOORI, SEYED HABIB ALLAH, SHAKERI, FATEMEH, & BABAEI MEYBODI, HAMID. (2012). PRESENTATIONS STRATEGIES OF PERFORMANCE IMPROVEMENT IN THE PUBLIC SECTOR USING BSC, FANP & VIKOR _ A CASE STUDY: COOPERATIVE DEPARTMENT OF YAZD PROVINCE. BEHBOOD MODIRIAT, 6(1 (15)), 105-127. SID. https://sid.ir/paper/220608/en

Vancouver: Copy

TAHERI MEHRJARDI MOHAMMAD HOSSEIN, MIRGHAFOORI SEYED HABIB ALLAH, SHAKERI FATEMEH, BABAEI MEYBODI HAMID. PRESENTATIONS STRATEGIES OF PERFORMANCE IMPROVEMENT IN THE PUBLIC SECTOR USING BSC, FANP & VIKOR _ A CASE STUDY: COOPERATIVE DEPARTMENT OF YAZD PROVINCE. BEHBOOD MODIRIAT[Internet]. 2012;6(1 (15)):105-127. Available from: https://sid.ir/paper/220608/en

IEEE: Copy

MOHAMMAD HOSSEIN TAHERI MEHRJARDI, SEYED HABIB ALLAH MIRGHAFOORI, FATEMEH SHAKERI, and HAMID BABAEI MEYBODI, “PRESENTATIONS STRATEGIES OF PERFORMANCE IMPROVEMENT IN THE PUBLIC SECTOR USING BSC, FANP & VIKOR _ A CASE STUDY: COOPERATIVE DEPARTMENT OF YAZD PROVINCE,” BEHBOOD MODIRIAT, vol. 6, no. 1 (15), pp. 105–127, 2012, [Online]. Available: https://sid.ir/paper/220608/en

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