IMPROVING PATIENT'S SATISFACTION INDEX IN A GIVEN HEALTHCARE CENTER USING THE SIX SIGMA METHODOLOGY

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MOSTADAM M.; RAISSI S.; HAGHIGHIRAD F.

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Journal: Journal of Healthcare Management Research Year:2014 | Volume:5 | Issue:2 (SERIAL 12) Page(s): 55-65

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Information Journal Paper

Title

IMPROVING PATIENT'S SATISFACTION INDEX IN A GIVEN HEALTHCARE CENTER USING THE SIX SIGMA METHODOLOGY

Author(s)

MOSTADAM M. | RAISSI S. | HAGHIGHIRAD F. | Issue Writer Certificate

Keywords

SIX SIGMAQ2

PROCESS TIMEQ2

PROSTHETIC TREATMENTQ2

PATIENT SATISFACTIONQ2

Abstract

Introduction: PATIENT SATISFACTION with health care services, he has a major impact on health and therefore, as one of the important objectives of the activities of these institutions is considered. SIX SIGMA as a systematic approach to improve health care quality, which provides PATIENT SATISFACTION is concerned. In this paper, the approach of SIX SIGMA is to reduce process PROSTHETIC TREATMENT in a Imam Khomeini Specialized Dental Center, in order to improve efficiency and enhance the satisfaction of their patients have used the center.Methods: In this study, the critical stages of Prosthetic dentistry’s treatment by identifying the variables have been studied, to maintain quality, the treatment time is reduced. For this purpose, a range of statistical tools such as Tolerance Analysis, Logistic Regression, and Regression with Categorical data, Control Charts using statistical software was used. Statistical population, all patients of the section prosthesis in Imam Khomeini specialized dental center in the year 1391.Results: The results showed that the significance level of 5% physician is a major factor in the treatment process. Been proposed 76 percent decrease in the average length of treatment and 72 percent decrease in the total variance. The proposal makes use of a process sigma level increased from 0.6 to 1.63.Conclusion: Using SIX SIGMA Methodology in performance control physician dental prosthesis, duration course of therapy can be reduced.

Cites

NON-CLINICAL QUALITY OF CARE IN TEACHING HOSPITALS: RESPONSIVENESS LEVEL AND RELATIVE IMPORTANCE OF DIFFERENT DOMAINS

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APA: Copy

MOSTADAM, M., RAISSI, S., & HAGHIGHIRAD, F.. (2014). IMPROVING PATIENT'S SATISFACTION INDEX IN A GIVEN HEALTHCARE CENTER USING THE SIX SIGMA METHODOLOGY. JOURNAL OF HEALTHCARE MANAGEMENT (JOURNAL OF HEALTH SYSTEM), 5(2 (SERIAL 12)), 55-65. SID. https://sid.ir/paper/232512/en

Vancouver: Copy

MOSTADAM M., RAISSI S., HAGHIGHIRAD F.. IMPROVING PATIENT'S SATISFACTION INDEX IN A GIVEN HEALTHCARE CENTER USING THE SIX SIGMA METHODOLOGY. JOURNAL OF HEALTHCARE MANAGEMENT (JOURNAL OF HEALTH SYSTEM)[Internet]. 2014;5(2 (SERIAL 12)):55-65. Available from: https://sid.ir/paper/232512/en

IEEE: Copy

M. MOSTADAM, S. RAISSI, and F. HAGHIGHIRAD, “IMPROVING PATIENT'S SATISFACTION INDEX IN A GIVEN HEALTHCARE CENTER USING THE SIX SIGMA METHODOLOGY,” JOURNAL OF HEALTHCARE MANAGEMENT (JOURNAL OF HEALTH SYSTEM), vol. 5, no. 2 (SERIAL 12), pp. 55–65, 2014, [Online]. Available: https://sid.ir/paper/232512/en

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