IMPROVE SERVICE QUALITY PROCESSES USING SIX SIGMA LOGIC

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IRANZADEH SOLEYMAN; DAVOODI KAMEL

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Paper Information

Journal: QUANTITATIVE RESEARCHES IN MANAGEMENT Year:2012 | Volume:3 | Issue:2 Page(s): 25-44

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Title

IMPROVE SERVICE QUALITY PROCESSES USING SIX SIGMA LOGIC

Author(s)

IRANZADEH SOLEYMAN | DAVOODI KAMEL | Issue Writer Certificate

Keywords

SIX SIGMAQ2

INCREASING ACCURACYQ2

SAVING TIME AND MONEYQ2

Abstract

SIX SIGMA as a powerful management tool that is introduced in order to make changes in the organization is essential. SIX SIGMA not only a technique but a vision, and vision and strategy is strong tools The study determined the effect of applying SIX SIGMA accuracy, reduce the number of customer complaints, savings in costs, saving staff time meter reading gas company Marand has been studied, this hypothesis has been proposed for four - Applying SIX SIGMA increase meter reading accuracy is staff Applying SIX SIGMA reduces the number of customer complaints are 3-Applying SIX SIGMA cost saving is 4-Applying SIX SIGMA saving in time is In order to collect data and information about the company Marand city gas was used for statistical analysis by SPSS assumptions used.

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APA: Copy

IRANZADEH, SOLEYMAN, & DAVOODI, KAMEL. (2012). IMPROVE SERVICE QUALITY PROCESSES USING SIX SIGMA LOGIC. QUANTITATIVE RESEARCHES IN MANAGEMENT, 3(2), 25-44. SID. https://sid.ir/paper/191972/en

Vancouver: Copy

IRANZADEH SOLEYMAN, DAVOODI KAMEL. IMPROVE SERVICE QUALITY PROCESSES USING SIX SIGMA LOGIC. QUANTITATIVE RESEARCHES IN MANAGEMENT[Internet]. 2012;3(2):25-44. Available from: https://sid.ir/paper/191972/en

IEEE: Copy

SOLEYMAN IRANZADEH, and KAMEL DAVOODI, “IMPROVE SERVICE QUALITY PROCESSES USING SIX SIGMA LOGIC,” QUANTITATIVE RESEARCHES IN MANAGEMENT, vol. 3, no. 2, pp. 25–44, 2012, [Online]. Available: https://sid.ir/paper/191972/en

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