THE RESULTS OF THE IMPLEMENTATION OF EFQM (EUROPEAN FOUNDATION OF QUALITY MANAGEMENT) OF THE HOSPITAL FROM THE PERSPECTIVE OF TOP AND MIDDLE MANAGERS IN CHAMRAN AND SHARIATI HOSPITALS IN 2013

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ALIMOHAMMADZADEH KH.; YAZDANJOO M.

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Journal: Journal of Healthcare Management Research Year:2016 | Volume:7 | Issue:1 (SERIAL 19) Page(s): 57-66

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Title

THE RESULTS OF THE IMPLEMENTATION OF EFQM (EUROPEAN FOUNDATION OF QUALITY MANAGEMENT) OF THE HOSPITAL FROM THE PERSPECTIVE OF TOP AND MIDDLE MANAGERS IN CHAMRAN AND SHARIATI HOSPITALS IN 2013

Author(s)

ALIMOHAMMADZADEH KH. | YAZDANJOO M. | Issue Writer Certificate

Keywords

ORGANIZATIONAL EXCELLENCE MODELQ2

HOSPITAL OPERATIONQ2

TOP MANAGERSQ2

MIDDLE MANAGERSQ1

Abstract

Introduction: Organizations using business excellence model, compare their performance with the others and emulate the best practices of successful organizations in order to provide continuous improvement of performance. The main objective of this study was to evaluate the effect of organizational excellence has been implemented on the performance of hospitals.Methods: Research method is surveying descriptive. Statistical society (population) are total counted and contains 50 individuals of top and MIDDLE MANAGERS of “Sh. Chamran” and “Dr. Shariati” hospitals. Data are processed by Rev. 18 of SPSS software. Quantitative data are reported as standard deviation (±) and qualitative mean data as quantity (%). Two sample T-test was used to compare other quantitative variables and statistical significance level was considered 0.5% for tests.Results: In statistical analysis, management commitment dimension with mean and standard deviation 57.87±16.01 had maximum, and improvement in hospital results with mean and standard deviation 51.16±17.41 had minimum scores. There was a statistical significant association (P<0.001) between self assessment total scores taken from ORGANIZATIONAL EXCELLENCE MODEL and operation of two hospitals (Shariati and Chamran).Conclusion: Considering results of this study show that accomplished ORGANIZATIONAL EXCELLENCE MODEL has a positive and major effect on HOSPITAL OPERATION; so some suggestions were recommended to population executives.

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APA: Copy

ALIMOHAMMADZADEH, KH., & YAZDANJOO, M.. (2016). THE RESULTS OF THE IMPLEMENTATION OF EFQM (EUROPEAN FOUNDATION OF QUALITY MANAGEMENT) OF THE HOSPITAL FROM THE PERSPECTIVE OF TOP AND MIDDLE MANAGERS IN CHAMRAN AND SHARIATI HOSPITALS IN 2013. JOURNAL OF HEALTHCARE MANAGEMENT (JOURNAL OF HEALTH SYSTEM), 7(1 (SERIAL 19)), 57-66. SID. https://sid.ir/paper/232547/en

Vancouver: Copy

ALIMOHAMMADZADEH KH., YAZDANJOO M.. THE RESULTS OF THE IMPLEMENTATION OF EFQM (EUROPEAN FOUNDATION OF QUALITY MANAGEMENT) OF THE HOSPITAL FROM THE PERSPECTIVE OF TOP AND MIDDLE MANAGERS IN CHAMRAN AND SHARIATI HOSPITALS IN 2013. JOURNAL OF HEALTHCARE MANAGEMENT (JOURNAL OF HEALTH SYSTEM)[Internet]. 2016;7(1 (SERIAL 19)):57-66. Available from: https://sid.ir/paper/232547/en

IEEE: Copy

KH. ALIMOHAMMADZADEH, and M. YAZDANJOO, “THE RESULTS OF THE IMPLEMENTATION OF EFQM (EUROPEAN FOUNDATION OF QUALITY MANAGEMENT) OF THE HOSPITAL FROM THE PERSPECTIVE OF TOP AND MIDDLE MANAGERS IN CHAMRAN AND SHARIATI HOSPITALS IN 2013,” JOURNAL OF HEALTHCARE MANAGEMENT (JOURNAL OF HEALTH SYSTEM), vol. 7, no. 1 (SERIAL 19), pp. 57–66, 2016, [Online]. Available: https://sid.ir/paper/232547/en

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