AN EVALUATION OF THE BASIC REQUIREMENTS FOR THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT AT RASOUL AKRAM HOSPITAL, TEHRAN, IRAN

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

DELGOSHAEI B.; MALEKI M.R.; DEHNAVIEH R.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: Payesh Year:2004 | Volume:3 | Issue:3 Page(s): 211-217

Download Full-Text

Persian Verion

View:

1,500

Download:

Cites:

Information Journal Paper

Title

AN EVALUATION OF THE BASIC REQUIREMENTS FOR THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT AT RASOUL AKRAM HOSPITAL, TEHRAN, IRAN

Author(s)

DELGOSHAEI B. | MALEKI M.R. | DEHNAVIEH R. | Issue Writer Certificate

Keywords

EVALUATIONQ2

TOTAL QUALITY MANAGEMENTQ4

Abstract

Objective(s): To determine requirements for implementation of a TOTAL QUALITY MANAGEMENT system at Rasoul Akram Hospital. Methods: This cross-sectional study was conducted in 2003. All the supervisors (n=52) in different departments were included in the study. A 75-item questionnaire was used to gather data regarding leadership commitment, TOTAL QUALITY MANAGEMENT structure, consumer orientation, employee participation, communication, manpower involvement, organizational culture and teamwork. Data analysis was carried out using descriptive statistical procedures. Results: 67% and 59% of the respondents confirmed leadership commitment and TOTAL QUALITY MANAGEMENT structure respectively. Consumer orientation, employee participation, communication, manpower development, organizational culture, and teamwork (as viewed by supervisors) were implemented at levels of 63%, 56%, 61%, 58% and 53%, 56% levels respectively. Conclusion: It seems that the hospital needs to improve with regard to all these requirements, particularly organizational culture, teamwork, employee participation, manpower development, and TOTAL QUALITY MANAGEMENT structure.

Cites

References

Cite

APA: Copy

DELGOSHAEI, B., MALEKI, M.R., & DEHNAVIEH, R.. (2004). AN EVALUATION OF THE BASIC REQUIREMENTS FOR THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT AT RASOUL AKRAM HOSPITAL, TEHRAN, IRAN. PAYESH, 3(3), 211-217. SID. https://sid.ir/paper/23283/en

Vancouver: Copy

DELGOSHAEI B., MALEKI M.R., DEHNAVIEH R.. AN EVALUATION OF THE BASIC REQUIREMENTS FOR THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT AT RASOUL AKRAM HOSPITAL, TEHRAN, IRAN. PAYESH[Internet]. 2004;3(3):211-217. Available from: https://sid.ir/paper/23283/en

IEEE: Copy

B. DELGOSHAEI, M.R. MALEKI, and R. DEHNAVIEH, “AN EVALUATION OF THE BASIC REQUIREMENTS FOR THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT AT RASOUL AKRAM HOSPITAL, TEHRAN, IRAN,” PAYESH, vol. 3, no. 3, pp. 211–217, 2004, [Online]. Available: https://sid.ir/paper/23283/en

Related Journal Papers