DESIGNING AND VALIDATING THE QUESTIONNAIRE OF EMPLOYEE SATISFACTION OF INTERNAL SERVICE QUALITY IN WATER SPORT FACILITIES

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ESMAEILI M.; AFSHARI M.; RASOOLI M.

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Journal: SPORT MANAGEMENT REVIEW Year:2017 | Volume:9 | Issue:43 Page(s): 81-102

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Information Journal Paper

Title

DESIGNING AND VALIDATING THE QUESTIONNAIRE OF EMPLOYEE SATISFACTION OF INTERNAL SERVICE QUALITY IN WATER SPORT FACILITIES

Author(s)

ESMAEILI M. | AFSHARI M. | RASOOLI M. | Issue Writer Certificate

Keywords

EMPLOYEES' SATISFACTIONQ1

INTERNAL SERVICES QUALITYQ1

EQUATION MODELINGQ1

FACTOR ANALYSISQ1

Abstract

The aim of this study was to design and validate the questionnaire of employees’ satisfaction from INTERNAL SERVICES QUALITY in water sports facilities. Thepopulation was employees of swimming pools and water recreation centers inTehran. Samples were selected using Non-targeted method. 284 questionnaireswere completed. Data were analyzed using the structural EQUATION MODELING, exploratory FACTOR ANALYSIS, and first and second-order confirmatory factoranalysis. The results showed that the five main factors influencing employees'satisfaction with the quality of internal services centers were leadership, resources, rewards, communications and coworkers. The results also revealedthat the leadership factor had the greatest impact on employees’ satisfaction. It isrecommended to Sports center's managers to assess the quality of internalservices periodically, in order to try to promote their productivity and staffsatisfaction.

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APA: Copy

ESMAEILI, M., AFSHARI, M., & RASOOLI, M.. (2017). DESIGNING AND VALIDATING THE QUESTIONNAIRE OF EMPLOYEE SATISFACTION OF INTERNAL SERVICE QUALITY IN WATER SPORT FACILITIES. SPORT MANAGEMENT REVIEW, 9(43 ), 81-102. SID. https://sid.ir/paper/234495/en

Vancouver: Copy

ESMAEILI M., AFSHARI M., RASOOLI M.. DESIGNING AND VALIDATING THE QUESTIONNAIRE OF EMPLOYEE SATISFACTION OF INTERNAL SERVICE QUALITY IN WATER SPORT FACILITIES. SPORT MANAGEMENT REVIEW[Internet]. 2017;9(43 ):81-102. Available from: https://sid.ir/paper/234495/en

IEEE: Copy

M. ESMAEILI, M. AFSHARI, and M. RASOOLI, “DESIGNING AND VALIDATING THE QUESTIONNAIRE OF EMPLOYEE SATISFACTION OF INTERNAL SERVICE QUALITY IN WATER SPORT FACILITIES,” SPORT MANAGEMENT REVIEW, vol. 9, no. 43 , pp. 81–102, 2017, [Online]. Available: https://sid.ir/paper/234495/en

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