SATISFACTION WITH THE QUALITY OF SERVICE REGIONAL CUSTOMERSAMIRABAD PORT USING SERVQUAL

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KHANCHEHSEPEHR GHASEMALI

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Journal Paper

Paper Information

Journal: JOURNAL OF MARITIME TRANSPORT INDUSTRY Year:2017 | Volume:3 | Issue:1 Page(s): 50-57

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Information Journal Paper

Title

SATISFACTION WITH THE QUALITY OF SERVICE REGIONAL CUSTOMERSAMIRABAD PORT USING SERVQUAL

Author(s)

KHANCHEHSEPEHR GHASEMALI | Issue Writer Certificate

Keywords

CUSTOMER SATISFACTIONQ1

SERVICE QUALITYQ1

SERVQUALQ1

AMIRABAD PORT AREAQ1

Abstract

customers are guaranteed profit organizations. What lasting impact on those involved, their satisfaction, and the satisfaction also depends on the quality of the services they receive. No doubt all organizations looking to achieve Mtlvband quality, but it is more important in service organizations. This study aimed to evaluate the quality of services provided in Amirabad Port Special Economic Zone of customers using SERVQUAL model.The research for the purpose and nature of the survey is descriptive. The study population consisted of all customers in the second 6 months of 1393 to 211 persons, of which 132 samples according to the Morgan random stratified by gender to respond to the questionnaires were selected.Data collection was conducted through a questionnaire SERVQUAL. Inferential analysis of data by paired t-test (peer groups) carried by SPSS19 software. The results showed that the quality of services offered and its dimensions include tangibles, reliability, assurance, responsiveness and empathy for the customers favorable and higher than expected. In other words, customers received services funded expectations.

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APA: Copy

KHANCHEHSEPEHR, GHASEMALI. (2017). SATISFACTION WITH THE QUALITY OF SERVICE REGIONAL CUSTOMERSAMIRABAD PORT USING SERVQUAL. JOURNAL OF MARITIME TRANSPORT INDUSTRY, 3(1), 50-57. SID. https://sid.ir/paper/255643/en

Vancouver: Copy

KHANCHEHSEPEHR GHASEMALI. SATISFACTION WITH THE QUALITY OF SERVICE REGIONAL CUSTOMERSAMIRABAD PORT USING SERVQUAL. JOURNAL OF MARITIME TRANSPORT INDUSTRY[Internet]. 2017;3(1):50-57. Available from: https://sid.ir/paper/255643/en

IEEE: Copy

GHASEMALI KHANCHEHSEPEHR, “SATISFACTION WITH THE QUALITY OF SERVICE REGIONAL CUSTOMERSAMIRABAD PORT USING SERVQUAL,” JOURNAL OF MARITIME TRANSPORT INDUSTRY, vol. 3, no. 1, pp. 50–57, 2017, [Online]. Available: https://sid.ir/paper/255643/en

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