SHORT COMMUNICATION: THE EFFECT OF TIME-TO-PROVIDER, LEFT-WITHOUT-TREATMENT AND LENGTH-OF-STAY ON PATIENT SATISFACTION IN TRAINING HOSPITALS' EMERGENCY DEPARTMENT, IRAN

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ARAB MOHAMMAD; MOVAHED KOR ELHAM; MAHMOODI MAHMOOD

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Journal: Iranian Journal of Public Health Year:2015 | Volume:44 | Issue:10 Page(s): 1411-1417

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Title

SHORT COMMUNICATION: THE EFFECT OF TIME-TO-PROVIDER, LEFT-WITHOUT-TREATMENT AND LENGTH-OF-STAY ON PATIENT SATISFACTION IN TRAINING HOSPITALS' EMERGENCY DEPARTMENT, IRAN

Author(s)

ARAB MOHAMMAD | MOVAHED KOR ELHAM | MAHMOODI MAHMOOD | Issue Writer Certificate

Keywords

TIME-TO-PROVIDER

LEFT-WITHOUT-TREATMENT

LENGTH-OF-STAY

SATISFACTION

Abstract

Background: It is necessary to consider into hospital emergency services' quantity and quality in different aspects such as TIME-TO-PROVIDER, LEFT-WITHOUT-TREATMENT and LENGTH-OF-STAY. The aimof this research was to identify the effect of these factors on patient SATISFACTION in training hospitals.Methods: In this descriptive-analytical and cross-sectional study, the sample size was calculated 768. The instrument included 54 questions and 8 sections. Three questions were in the field of following factors: 1) Time to provider was defined as the time from initial triage to initial provider evaluation.2) LEFT-WITHOUT-TREATMENT patients were defined as those who were initially triaged but were unable to be evaluated by a provider because they had left the ED.3) LENGTH-OF-STAY was defined as time from initial triage to the time of final ED disposition, either discharge or admis-sion. It was analyzed by descriptive statistics, simple logistic regression, multiple logistic regressions, simple linear re-gression and multiple linear regression.Results: The TIME-TO-PROVIDER lower than 15 minutes, LWOT and LOS lower than 6 hours were 92.8%, 3.9% and 90.3%, respectively. The mean of TIME-TO-PROVIDER and the mean of LOS were 18.1 minutes and 202 minutes. TIME-TO-PROVIDER affected SATISFACTION of admission, guardians, nursing care and managing proceedings (P<0.001). LOS af-fected SATISFACTION of admission, guardians and diagnosis proceedings (P<0.01). LWOT did not affect SATISFACTION and its domains (P>0.05).Conclusion: Decreasing TIME-TO-PROVIDER and LOS has the effect on patient SATISFACTION in some domains. Further-more, LEFT-WITHOUT-TREATMENT rate is not a good proxy of patient SATISFACTION.

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APA: Copy

ARAB, MOHAMMAD, MOVAHED KOR, ELHAM, & MAHMOODI, MAHMOOD. (2015). SHORT COMMUNICATION: THE EFFECT OF TIME-TO-PROVIDER, LEFT-WITHOUT-TREATMENT AND LENGTH-OF-STAY ON PATIENT SATISFACTION IN TRAINING HOSPITALS' EMERGENCY DEPARTMENT, IRAN. IRANIAN JOURNAL OF PUBLIC HEALTH, 44(10), 1411-1417. SID. https://sid.ir/paper/273812/en

Vancouver: Copy

ARAB MOHAMMAD, MOVAHED KOR ELHAM, MAHMOODI MAHMOOD. SHORT COMMUNICATION: THE EFFECT OF TIME-TO-PROVIDER, LEFT-WITHOUT-TREATMENT AND LENGTH-OF-STAY ON PATIENT SATISFACTION IN TRAINING HOSPITALS' EMERGENCY DEPARTMENT, IRAN. IRANIAN JOURNAL OF PUBLIC HEALTH[Internet]. 2015;44(10):1411-1417. Available from: https://sid.ir/paper/273812/en

IEEE: Copy

MOHAMMAD ARAB, ELHAM MOVAHED KOR, and MAHMOOD MAHMOODI, “SHORT COMMUNICATION: THE EFFECT OF TIME-TO-PROVIDER, LEFT-WITHOUT-TREATMENT AND LENGTH-OF-STAY ON PATIENT SATISFACTION IN TRAINING HOSPITALS' EMERGENCY DEPARTMENT, IRAN,” IRANIAN JOURNAL OF PUBLIC HEALTH, vol. 44, no. 10, pp. 1411–1417, 2015, [Online]. Available: https://sid.ir/paper/273812/en

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