Determination of patients’ satisfaction referring to Shahid Montazeri dental clinic in 2018

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Ghaleh Zeinab; Hakimaneh Seyed Mohammad Reza; SHAYEGH SAYED SHOJAEDIN; Hojati Roghayeh

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Journal Paper

Paper Information

Journal: Daneshvar Medicine: Basic and Clinical Research Journal Year:2019 | Volume:27 | Issue:141 Page(s): 9-18

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Title

Determination of patients’ satisfaction referring to Shahid Montazeri dental clinic in 2018

Author(s)

Ghaleh Zeinab | Hakimaneh Seyed Mohammad Reza | SHAYEGH SAYED SHOJAEDIN | Hojati Roghayeh | Issue Writer Certificate

Keywords

SatisfactionQ2

PatientsQ2

Dental clinicsQ1

Abstract

Background and Objective: Satisfaction of Patients has a major effect on improving the quality of services in Dental clinics. This study was conducted to evaluate the Satisfaction rate of Patients referred to the Montazeri dental clinic. Materials and Methods: This cross-sectional study was performed on 450 Patients from 9 departments of Diagnostic, Radiology, Prosthetics, Restorative, Endodontics, Periodontology, Orthodontics, Surgery and Implant of Montazeri Denal clinic. Patients referred to the health center responded to a researchermade questionnaire containing two parts. The first part was demographic questions and the second part of the questionnaire was 24 questions in two clinical and non-clinical areas. Results: The average Satisfaction of Patients was 3 out of 5 points, indicating the high level of Satisfaction. The highest level of Satisfaction was obtained from the orthodontic department. The highest Satisfaction rate in non-clinical section was observed from the waiting room hygiene (physical environment), from the accountants (administrative section) and from the guide panels (facility section). In the clinical area, the highest level of Satisfaction was related to the attitude of dentists. Conclusion: Satisfaction of Patients referred to the Montazeri Dental clinic is desirable. Eliminating patient disSatisfaction improves the quality of dental services.

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References

INVESTIGATION OF SATISFACTION LEVEL IN THE PATIENTS REFERRED TO THE FACULTY OF DENTISTRY, QOM UNIVERSITY OF MEDICAL SCIENCES, 2016-2017 ACADEMIC YEAR, (IRAN)

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APA: Copy

Ghaleh, Zeinab, Hakimaneh, Seyed Mohammad Reza, SHAYEGH, SAYED SHOJAEDIN, & Hojati, Roghayeh. (2019). Determination of patients’ satisfaction referring to Shahid Montazeri dental clinic in 2018. DANESHVAR MEDICINE, 27(141 ), 9-18. SID. https://sid.ir/paper/31030/en

Vancouver: Copy

Ghaleh Zeinab, Hakimaneh Seyed Mohammad Reza, SHAYEGH SAYED SHOJAEDIN, Hojati Roghayeh. Determination of patients’ satisfaction referring to Shahid Montazeri dental clinic in 2018. DANESHVAR MEDICINE[Internet]. 2019;27(141 ):9-18. Available from: https://sid.ir/paper/31030/en

IEEE: Copy

Zeinab Ghaleh, Seyed Mohammad Reza Hakimaneh, SAYED SHOJAEDIN SHAYEGH, and Roghayeh Hojati, “Determination of patients’ satisfaction referring to Shahid Montazeri dental clinic in 2018,” DANESHVAR MEDICINE, vol. 27, no. 141 , pp. 9–18, 2019, [Online]. Available: https://sid.ir/paper/31030/en

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