The Correlations between Emotional Intelligence, Conflict Management Strategies, and Communication Skills of the Environmental Health Personnel in the Health Centers Affiliated to Qazvin University of Medical Sciences in Qazvin, Iran

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GHANBARI REZA; KALHOR ROHOLLAH; Mousazadeh Milad; NADERI SHIRIN; Moosavi Saeideh; MOHAMMADI EHSAN

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Journal Paper

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Journal: Journal of Human Environment and Health Promotion Year:2020 | Volume:6 | Issue:2 Page(s): 77-82

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Title

The Correlations between Emotional Intelligence, Conflict Management Strategies, and Communication Skills of the Environmental Health Personnel in the Health Centers Affiliated to Qazvin University of Medical Sciences in Qazvin, Iran

Author(s)

Keywords

Emotional intelligence

Self-concept

Problem-solving

Health personnel

Abstract

Background: This study aimed to determine the correlations between the Emotional intelligence, conflict management strategies, and communication skills of the environmental Health personnel of the health centers of Qazvin University of Medical Sciences, Iran. Methods: This cross-sectional study was conducted on 116 environmental Health personnel in 2018, who were selected via census sampling. Data were collected using Shring’ s Emotional intelligence scale, Burton's communication skills scale, and the conflict management scale. Data analysis was performed in SPSS version 18 using descriptive statistics, Pearson’ s correlation-coefficient, t-test, and ANOVA. Results: The Emotional intelligence of the personnel had significant, direct correlations with verbal and feedback skills (P < 0. 05). Verbal skills were prominent in the evaluated environmental Health personnel. Emotional intelligence and communication skills were relatively favorable in the personnel. In addition, the results of the Scheffe’ s test indicated a significant difference between the personnel with bachelor’ s and master’ s degrees. Conclusion: In order to improve the Emotional intelligence and communication skills of environmental Health personnel, it is essential to design proper educational interventions and develop educational packages.

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APA: Copy

Mousazadeh, Milad, NADERI, SHIRIN, Moosavi, Saeideh, & MOHAMMADI, EHSAN. (2020). The Correlations between Emotional Intelligence, Conflict Management Strategies, and Communication Skills of the Environmental Health Personnel in the Health Centers Affiliated to Qazvin University of Medical Sciences in Qazvin, Iran. JOURNAL OF HUMAN, ENVIRONMENT AND HEALTH PROMOTION, 6(2), 77-82. SID. https://sid.ir/paper/348099/en

Vancouver: Copy

Mousazadeh Milad, NADERI SHIRIN, Moosavi Saeideh, MOHAMMADI EHSAN. The Correlations between Emotional Intelligence, Conflict Management Strategies, and Communication Skills of the Environmental Health Personnel in the Health Centers Affiliated to Qazvin University of Medical Sciences in Qazvin, Iran. JOURNAL OF HUMAN, ENVIRONMENT AND HEALTH PROMOTION[Internet]. 2020;6(2):77-82. Available from: https://sid.ir/paper/348099/en

IEEE: Copy

Milad Mousazadeh, SHIRIN NADERI, Saeideh Moosavi, and EHSAN MOHAMMADI, “The Correlations between Emotional Intelligence, Conflict Management Strategies, and Communication Skills of the Environmental Health Personnel in the Health Centers Affiliated to Qazvin University of Medical Sciences in Qazvin, Iran,” JOURNAL OF HUMAN, ENVIRONMENT AND HEALTH PROMOTION, vol. 6, no. 2, pp. 77–82, 2020, [Online]. Available: https://sid.ir/paper/348099/en

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