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Title

ANALYSIS OF FACTORS AND MEDICAL ERRORS INVOLVED IN PATIENT COMPLAINTS IN A EUROPEAN EMERGENCY DEPARTMENT

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Abstract

 Introduction: Patients’ complaints from EMERGENCY DEPARTMENTs (ED) are frequent and can be used as a quality assurance indicator.Objective: Factors contributing to patients’ complaints (PCs) in the EMERGENCY DEPARTMENT were analyzed.Methods: It was a retrospective cohort study, the qualitative variables of patients’ complaints visiting ED of a university hospital were compared with Chi-Square and t test tests.Results: Eighty-five PC were analyzed. The factors contributing to PC were: COMMUNICATION (n=26), length of stay (LOS) (n=24), DIAGNOSTIC ERRORS (n=21), comfort and privacy issues (n=7), pain management (n=6), inappropriate treatment (n=6), delay of care and billing issues (n=3). PCs were more frequent when patients were managed by residents, during night shifts, weekends, Saturdays, Mondays, January and June. Moreover, the factors contributing to DIAGNOSTIC ERRORS were due to poor COMMUNICATION, non-adherence to guidelines and lack of systematic proofreading of X-rays. In 98% of cases, disputes were resolved by apology and explanation and three cases resulted in financial compensation.Conclusion: Poor COMMUNICATION, LOS and medical errors are factors contributing to PCs. Improving COMMUNICATION, resolving issues leading to slow health care provision, adequate staffing and supervision of trainees may reduce PCs.

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    APA: Copy

    HAROUTUNIAN, PAULINE, ALSABRI, MOHAMMED, KERDILES, FRANCOIS JEROME, ABDULLAH HASSAN, ADEL AHMED, & BELLOU, ABDELOUAHAB. (2018). ANALYSIS OF FACTORS AND MEDICAL ERRORS INVOLVED IN PATIENT COMPLAINTS IN A EUROPEAN EMERGENCY DEPARTMENT. (FRONTIERS IN EMERGENCY MEDICINE) ADVANCED JOURNAL OF EMERGENCY MEDICINE, 2(1), 0-0. SID. https://sid.ir/paper/351015/en

    Vancouver: Copy

    HAROUTUNIAN PAULINE, ALSABRI MOHAMMED, KERDILES FRANCOIS JEROME, ABDULLAH HASSAN ADEL AHMED, BELLOU ABDELOUAHAB. ANALYSIS OF FACTORS AND MEDICAL ERRORS INVOLVED IN PATIENT COMPLAINTS IN A EUROPEAN EMERGENCY DEPARTMENT. (FRONTIERS IN EMERGENCY MEDICINE) ADVANCED JOURNAL OF EMERGENCY MEDICINE[Internet]. 2018;2(1):0-0. Available from: https://sid.ir/paper/351015/en

    IEEE: Copy

    PAULINE HAROUTUNIAN, MOHAMMED ALSABRI, FRANCOIS JEROME KERDILES, ADEL AHMED ABDULLAH HASSAN, and ABDELOUAHAB BELLOU, “ANALYSIS OF FACTORS AND MEDICAL ERRORS INVOLVED IN PATIENT COMPLAINTS IN A EUROPEAN EMERGENCY DEPARTMENT,” (FRONTIERS IN EMERGENCY MEDICINE) ADVANCED JOURNAL OF EMERGENCY MEDICINE, vol. 2, no. 1, pp. 0–0, 2018, [Online]. Available: https://sid.ir/paper/351015/en

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