DIMENSIONS AND PARAMETERS AFFECTING THE QUALITY OF HIGHER EDUCATION SERVICE QUALITY BY INTERNAL AND EXTERNAL CUSTOMERS

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BAHMEI SOMAYEH; ENAYATI TARANEH

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Paper Information

Journal: JOURNAL OF NEW APPROACH IN EDUCATIONAL ADMINISTRATION Year:2017 | Volume:8 | Issue:3 (31) Page(s): 101-126

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Information Journal Paper

Title

DIMENSIONS AND PARAMETERS AFFECTING THE QUALITY OF HIGHER EDUCATION SERVICE QUALITY BY INTERNAL AND EXTERNAL CUSTOMERS

Author(s)

BAHMEI SOMAYEH | ENAYATI TARANEH | Issue Writer Certificate

Keywords

QUALITY OF SERVICEQ2

HIGHER EDUCATIONQ1

CUSTOMER-ORIENTEDQ1

UNIVERSITY EDUCATORSQ1

INTERNAL AND EXTERNAL CUSTOMERQ1

Abstract

This study aimed to identify factors affecting the HIGHER EDUCATIONal services quality in Farhangian university. The samples of 364students, professors and university employees Fars Farhangian university, who were selected randomly, have been established. The methods used in this study, combined with a pattern of quantity, quality, and using interviews and questionnaires carried out by the researcher. After running processes related to questionnaire design, test validity and reliability (96/.), Completed questionnaires by students, professors and employees of factor analysis was performed. The Factor analysis categorizes indicators in 2dimensions: structural requirements (including: organization and management, curriculum and instruction, tangible, functionality and reliability, growth and social development, validation) and competitive requirements (competence, promoting, empathy).

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APA: Copy

BAHMEI, SOMAYEH, & ENAYATI, TARANEH. (2017). DIMENSIONS AND PARAMETERS AFFECTING THE QUALITY OF HIGHER EDUCATION SERVICE QUALITY BY INTERNAL AND EXTERNAL CUSTOMERS. JOURNAL OF NEW APPROACH IN EDUCATIONAL ADMINISTRATION, 8(3 (31) ), 101-126. SID. https://sid.ir/paper/359276/en

Vancouver: Copy

BAHMEI SOMAYEH, ENAYATI TARANEH. DIMENSIONS AND PARAMETERS AFFECTING THE QUALITY OF HIGHER EDUCATION SERVICE QUALITY BY INTERNAL AND EXTERNAL CUSTOMERS. JOURNAL OF NEW APPROACH IN EDUCATIONAL ADMINISTRATION[Internet]. 2017;8(3 (31) ):101-126. Available from: https://sid.ir/paper/359276/en

IEEE: Copy

SOMAYEH BAHMEI, and TARANEH ENAYATI, “DIMENSIONS AND PARAMETERS AFFECTING THE QUALITY OF HIGHER EDUCATION SERVICE QUALITY BY INTERNAL AND EXTERNAL CUSTOMERS,” JOURNAL OF NEW APPROACH IN EDUCATIONAL ADMINISTRATION, vol. 8, no. 3 (31) , pp. 101–126, 2017, [Online]. Available: https://sid.ir/paper/359276/en

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