Exploring the Effect of Perceived Forgiveness Climate on Female Practitioners of Tourism Industry

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Rahim nia Fariborz; ESLAMI GHASEM; Ghaderi Farshad

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Journal Paper

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Journal: Journal of Social Studies in Tourism Year:2020 | Volume:8 | Issue:15 Page(s): 1-26

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Information Journal Paper

Title

Exploring the Effect of Perceived Forgiveness Climate on Female Practitioners of Tourism Industry

Author(s)

Rahim nia Fariborz | ESLAMI GHASEM | Ghaderi Farshad | Issue Writer Certificate

Keywords

Perceived Forgiveness ClimateQ1

Psychological SafetyQ1

Organizational FairnessQ1

Service recovery EfficiencyQ1

Abstract

As Women who form almost half of each society’ s population significantly contribute to the fulfillment of national goals, their effective role in the service sector of societies is becoming increasingly important. While the positive impact of forgiveness climate on organizational performance has been confirmed, many organizations have neglected this factor in their performance improvement. This applied survey research, therefore, sought to investigate the effect of Perceived Forgiveness Climate on the efficiency of service recovery through the mediating role of Psychological Safety and Organizational Fairness. The population of the study consisted of 390 female employees who were selected from four and five-star hotels of Mashhad. The findings of this study indicated that Perceived Forgiveness Climate had a positive and significant impact on women’ s Psychological Safety and Organizational Fairness. It was also found that Psychological Safety and Organizational Fairness were effective in the efficiency of service recovery. Moreover, the mediating role of Psychological Safety and Organizational Fairness was also confirmed.

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APA: Copy

Rahim nia, Fariborz, ESLAMI, GHASEM, & Ghaderi, Farshad. (2020). Exploring the Effect of Perceived Forgiveness Climate on Female Practitioners of Tourism Industry. JOURNAL OF SOCIAL STUDIED IN TOURISM, 8(15 ), 1-26. SID. https://sid.ir/paper/360954/en

Vancouver: Copy

Rahim nia Fariborz, ESLAMI GHASEM, Ghaderi Farshad. Exploring the Effect of Perceived Forgiveness Climate on Female Practitioners of Tourism Industry. JOURNAL OF SOCIAL STUDIED IN TOURISM[Internet]. 2020;8(15 ):1-26. Available from: https://sid.ir/paper/360954/en

IEEE: Copy

Fariborz Rahim nia, GHASEM ESLAMI, and Farshad Ghaderi, “Exploring the Effect of Perceived Forgiveness Climate on Female Practitioners of Tourism Industry,” JOURNAL OF SOCIAL STUDIED IN TOURISM, vol. 8, no. 15 , pp. 1–26, 2020, [Online]. Available: https://sid.ir/paper/360954/en

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