The Impact of Perceived Forgiveness Climate on the Attitudes and Work Behaviors of Employees of Mashhad Apartment Hotels and Hostels

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RAHIMNIA FARIBORZ; GHOLAMI MOHAMMAD; NOSRATI SAEID

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Journal: JOURNAL OF TOURISM PLANNING AND DEVELOPMENT Year:2018 | Volume:7 | Issue:24 Page(s): 102-122

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Title

The Impact of Perceived Forgiveness Climate on the Attitudes and Work Behaviors of Employees of Mashhad Apartment Hotels and Hostels

Author(s)

RAHIMNIA FARIBORZ | GHOLAMI MOHAMMAD | NOSRATI SAEID | Issue Writer Certificate

Keywords

Perceived Forgiveness ClimateQ1

Learning BehaviorQ1

Job SatisfactionQ2

Intention to QuitQ1

Abstract

Even though the benefits of the Perceived Forgiveness Climate have been acknowledged in organizations, most services businesses, especially in relation to the tourism industry, have neglected this important category. This study aimed to investigate the impact of the Perceived Forgiveness Climate on Learning Behavior, Job Satisfaction, and Intention to Quit, as well as the mediating role of Learning Behavior in the relationship between independent and dependent variables. This is an applied research in terms of objective, and a survey research in terms of method, because a questionnaire was used to determine the quantity and type of relationships between variables to find an answer for a scientific question in the real world. According to the statistics and existing data (at the time of the study), the study population consisted of 580 receptionists of Mashhad apartment hotels and hostels. The results indicated that the Perceived Forgiveness Climate has a positive impact on Job Satisfaction and Learning Behavior of employees. However, contrary to the research hypothesis, the relationship between the Perceived Forgiveness Climate and Intention to Quit was not confirmed. Moreover, the mediating role of Learning Behavior in the relationships between the Perceived Forgiveness Climate, Job Satisfaction, and Intention to Quit was confirmed...

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APA: Copy

RAHIMNIA, FARIBORZ, GHOLAMI, MOHAMMAD, & NOSRATI, SAEID. (2018). The Impact of Perceived Forgiveness Climate on the Attitudes and Work Behaviors of Employees of Mashhad Apartment Hotels and Hostels. JOURNAL OF TOURISM PLANNING AND DEVELOPMENT, 7(24 ), 102-122. SID. https://sid.ir/paper/398965/en

Vancouver: Copy

RAHIMNIA FARIBORZ, GHOLAMI MOHAMMAD, NOSRATI SAEID. The Impact of Perceived Forgiveness Climate on the Attitudes and Work Behaviors of Employees of Mashhad Apartment Hotels and Hostels. JOURNAL OF TOURISM PLANNING AND DEVELOPMENT[Internet]. 2018;7(24 ):102-122. Available from: https://sid.ir/paper/398965/en

IEEE: Copy

FARIBORZ RAHIMNIA, MOHAMMAD GHOLAMI, and SAEID NOSRATI, “The Impact of Perceived Forgiveness Climate on the Attitudes and Work Behaviors of Employees of Mashhad Apartment Hotels and Hostels,” JOURNAL OF TOURISM PLANNING AND DEVELOPMENT, vol. 7, no. 24 , pp. 102–122, 2018, [Online]. Available: https://sid.ir/paper/398965/en

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