Determining the Telephony Triage Outcome in Patients with Chest Pain in Emergency Center in 115 provinces of Qom according to the New Jersey Modified Protocol in the first half of 1396

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Abam Masoumeh; PASHAEI SABET FATEMEH; PARVARESH MASOUD MOHAMMAD; MOMENIAN SOMAYEH

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Journal: Iranian Journal of Nursing Research Year:2019 | Volume:14 | Issue:1 Page(s): 72-77

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Title

Determining the Telephony Triage Outcome in Patients with Chest Pain in Emergency Center in 115 provinces of Qom according to the New Jersey Modified Protocol in the first half of 1396

Author(s)

Abam Masoumeh | PASHAEI SABET FATEMEH | PARVARESH MASOUD MOHAMMAD | MOMENIAN SOMAYEH | Issue Writer Certificate

Keywords

Telephony TriageQ1

Pre-hospital EmergencyQ2

Chest PainQ1

Abstract

Introduction: The most common complaint of heart patients is pain and chest discomfort. The delay in transmitting patients from the onset of symptoms to reaching a treatment center is one of the most important reasons for the deaths of these patients. There is a direct relationship between the early services provided by the Pre-hospital Emergency room with positive therapeutic outcomes and the reduction of mortality. By using telephony triangulation protocol, delayed call center experts dispatch ambulances to patients at higher risk and job misconduct. The purpose of this study was to investigate the outcome of Telephony Triage in patients with complaint of pain and chest discomfort in the first half of 1996 in the Qom province of Qom according to the modified protocol of New Jersey. Methods: In this descriptive-analytical study, 550 callers with 115 emergency services in the first half of 1396 were selected through a random sampling method, with a complaint of pain and chest discomfort. Data were collected using valid and reliable checklist the data were analyzed using descriptive statistics (frequency distribution, mean and standard deviation) and inferential statistics (Chi-square and independent tests). Results: Of the 550 registered samples, 202 patients were transferred to the hospital by ambulance and 347 were not sent to the ambulance. Among these 347 persons, 196 persons were contacted and the result of the absence of ambulance was questioned. Finally, 60. 37% of the right triage and 68 / 39% there was a wrong triage. According to lateral findings, there was no significant relationship between sex and work shift with triage method, but there was a significant relationship between age and contact history with triage mode. Conclusions: Based on the findings of this study, it can be concluded that patients' triage in emergency department of Qom province is in desirable level in order to maintain patient safety, so that from the callers with complaints of pain in the chest, in which from the callers with a complaint of pain in the chest 68/39 did not triage properly. That this wrong triage only caused the health and safety of the caller to be only 0. 56%. There was also no significant relationship between gender and contact history in the triage mode. But there is a significant relationship between age and work shifts with the way of triage.

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APA: Copy

Abam, Masoumeh, PASHAEI SABET, FATEMEH, PARVARESH MASOUD, MOHAMMAD, & MOMENIAN, SOMAYEH. (2019). Determining the Telephony Triage Outcome in Patients with Chest Pain in Emergency Center in 115 provinces of Qom according to the New Jersey Modified Protocol in the first half of 1396. IRANIAN JOURNAL OF NURSING RESEARCH, 14(1 ), 72-77. SID. https://sid.ir/paper/377026/en

Vancouver: Copy

Abam Masoumeh, PASHAEI SABET FATEMEH, PARVARESH MASOUD MOHAMMAD, MOMENIAN SOMAYEH. Determining the Telephony Triage Outcome in Patients with Chest Pain in Emergency Center in 115 provinces of Qom according to the New Jersey Modified Protocol in the first half of 1396. IRANIAN JOURNAL OF NURSING RESEARCH[Internet]. 2019;14(1 ):72-77. Available from: https://sid.ir/paper/377026/en

IEEE: Copy

Masoumeh Abam, FATEMEH PASHAEI SABET, MOHAMMAD PARVARESH MASOUD, and SOMAYEH MOMENIAN, “Determining the Telephony Triage Outcome in Patients with Chest Pain in Emergency Center in 115 provinces of Qom according to the New Jersey Modified Protocol in the first half of 1396,” IRANIAN JOURNAL OF NURSING RESEARCH, vol. 14, no. 1 , pp. 72–77, 2019, [Online]. Available: https://sid.ir/paper/377026/en

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