Math Modeling Customer Satisfaction with Dynamic Planning Approach (Case Study: Saipa Automobile Companies, Iran Khodro and Pars Khodro(

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

jalilian kamran; nasiri kameleh

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: MODIRIAT-E-FARDA Year:2020 | Volume:18 | Issue:61 Page(s): 137-150

Download Full-Text

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Persian Verion

View:

361

Download:

Cites:

Information Journal Paper

Title

Math Modeling Customer Satisfaction with Dynamic Planning Approach (Case Study: Saipa Automobile Companies, Iran Khodro and Pars Khodro(

Author(s)

jalilian kamran | nasiri kameleh | Issue Writer Certificate

Keywords

dynamic programmingQ2

sale servicesQ2

optimal controlQ2

customer satisfactionQ1

Abstract

Companies must be able to preserve their customers and change them to the faithful ones. The automotive industry is one of the leading industries in the field of customer satisfaction. In this paper, based on a hierarchical analysis approach, customer satisfaction is formulated based on indicators after sale services, sale process, initial quality study, initial quality study, automotive performance execution and layout of the automobile industry. Also, by presenting an optimization model, the optimum customer satisfaction path from 1395 to 1404 is presented as a perspective for Iran Khodro, Saipa and Pars Khodro companies using an optimized control methodology, which is used to solve the MATLAB software. Finally, the cost of upgrading the customer satisfaction of the products of these companies for two consecutive years is 1396-1395. The results of the research show that the number of initial quality study has the most impact on customer satisfaction, which should be given more importance in the future planning of automobile companies as the most important control variable in order to improve the optimum route of customer satisfaction over the years to come.

Cites

No record.

References

No record.

Cite

APA: Copy

jalilian, kamran, & nasiri, kameleh. (2020). Math Modeling Customer Satisfaction with Dynamic Planning Approach (Case Study: Saipa Automobile Companies, Iran Khodro and Pars Khodro(. MODIRIAT-E-FARDA, 18(61 ), 137-150. SID. https://sid.ir/paper/383578/en

Vancouver: Copy

jalilian kamran, nasiri kameleh. Math Modeling Customer Satisfaction with Dynamic Planning Approach (Case Study: Saipa Automobile Companies, Iran Khodro and Pars Khodro(. MODIRIAT-E-FARDA[Internet]. 2020;18(61 ):137-150. Available from: https://sid.ir/paper/383578/en

IEEE: Copy

kamran jalilian, and kameleh nasiri, “Math Modeling Customer Satisfaction with Dynamic Planning Approach (Case Study: Saipa Automobile Companies, Iran Khodro and Pars Khodro(,” MODIRIAT-E-FARDA, vol. 18, no. 61 , pp. 137–150, 2020, [Online]. Available: https://sid.ir/paper/383578/en

Related Journal Papers

No record.

Related Seminar Papers

No record.

Related Plans

No record.

Recommended Workshops