Competitiveness Ability Model in E-Banking

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Hoseinipour Seyed Mohammad Reza; PARHIZGAR MOHAMMAD MAHDI; HOSEINI MIRZA HASAN; JOWKAR ALI AKBAR

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Journal Paper

Paper Information

Journal: JOURNAL OF BUSINESS ADMINISTRATION RESEARCH Year:2019 | Volume:10 | Issue:20 Page(s): 263-281

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Title

Competitiveness Ability Model in E-Banking

Author(s)

Hoseinipour Seyed Mohammad Reza | PARHIZGAR MOHAMMAD MAHDI | HOSEINI MIRZA HASAN | JOWKAR ALI AKBAR | Issue Writer Certificate

Keywords

BankingQ1

CompetitionQ2

Competition of banksQ2

Competitive abilityQ2

E-bankingQ1

Abstract

The aim of this study was to identify the indicators of Competitive ability in an electronic Banking system. To conduct the research, a qualitative method and semi-structured interviews were used. The data were collected from forty electronic Banking experts and managers in the Iranian Banking system. Then, the collected data were analyzed with open coding and axial coding methods. The results of the analysis were used to identify the primary indicators of Competitive ability in the electronic Banking system. In the next step of this research, Delphi technique was used to consult electronic Banking experts about the primary indicators derived from the semi-structured interviews and the theoretical literature. In the final stage, seven indicators were confirmed. They include quality of services, improvement of service channels, service innovation, use of new technologies, advertisement, customer-orientedness, and bank reputation.

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APA: Copy

Hoseinipour, Seyed Mohammad Reza, PARHIZGAR, MOHAMMAD MAHDI, HOSEINI, MIRZA HASAN, & JOWKAR, ALI AKBAR. (2019). Competitiveness Ability Model in E-Banking. JOURNAL OF BUSINESS ADMINISTRATION RESEARCH, 10(20 ), 263-281. SID. https://sid.ir/paper/384091/en

Vancouver: Copy

Hoseinipour Seyed Mohammad Reza, PARHIZGAR MOHAMMAD MAHDI, HOSEINI MIRZA HASAN, JOWKAR ALI AKBAR. Competitiveness Ability Model in E-Banking. JOURNAL OF BUSINESS ADMINISTRATION RESEARCH[Internet]. 2019;10(20 ):263-281. Available from: https://sid.ir/paper/384091/en

IEEE: Copy

Seyed Mohammad Reza Hoseinipour, MOHAMMAD MAHDI PARHIZGAR, MIRZA HASAN HOSEINI, and ALI AKBAR JOWKAR, “Competitiveness Ability Model in E-Banking,” JOURNAL OF BUSINESS ADMINISTRATION RESEARCH, vol. 10, no. 20 , pp. 263–281, 2019, [Online]. Available: https://sid.ir/paper/384091/en

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