Psychological Capital, Psychosocial Safety Climate and Customer and Employee Extra-Role Behaviors

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Siami Sahar; Gorji mohammad Bagher; Grimmer Martin; Martin Angela

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Paper Information

Journal: ORGANIZATIONAL BEHAVIOR STUDIES QUARTERLY Year:2020 | Volume:9 | Issue:3 (35) Page(s): 105-137

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Title

Psychological Capital, Psychosocial Safety Climate and Customer and Employee Extra-Role Behaviors

Author(s)

Siami Sahar | Gorji mohammad Bagher | Grimmer Martin | Martin Angela | Issue Writer Certificate

Keywords

Psychological CapitalQ1

Psychosocial Safety ClimateQ1

Adaptive BehaviorQ1

Proactive BehaviorQ1

Customer EngagementQ1

Abstract

The research aimed to investigate the effects of positive Psychological Capital and Psychosocial Safety Climate on extra-role Customer Engagement behavior through the mediating role of employee task-related extra-role behaviors specified as employees’ adaptive and Proactive Behaviors. This study also examined the moderating role of Psychosocial Safety Climate in the relationship between Psychological Capital and employees’ task-related behaviors. The research is an applied one in terms of purpose and a survey correlation in terms data collection. 200 dyads of employees and customers of insurance companies have been selected using simple random and stratified random sampling techniques. To analyse data, structural equation technique using SPSS 24 and Amos 23 and a linear regression method using Process macro were used. The findings showed that Psychological Capital and Psychosocial Safety Climate directly affected employees’ task-related extra-role behaviors. The results also confirmed that employee task-related extra-role behaviors were significantly related to customer extra-role engagement. Finally, the findings revealed that Psychosocial Safety Climate interacting with Psychological Capital had a positive effect on employees’ task-related extra-role behaviors.

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APA: Copy

Siami, Sahar, Gorji, mohammad Bagher, Grimmer, Martin, & Martin, Angela. (2020). Psychological Capital, Psychosocial Safety Climate and Customer and Employee Extra-Role Behaviors. ORGANIZATIONAL BEHAVIOR STUDIES QUARTERLY, 9(3 (35) ), 105-137. SID. https://sid.ir/paper/388770/en

Vancouver: Copy

Siami Sahar, Gorji mohammad Bagher, Grimmer Martin, Martin Angela. Psychological Capital, Psychosocial Safety Climate and Customer and Employee Extra-Role Behaviors. ORGANIZATIONAL BEHAVIOR STUDIES QUARTERLY[Internet]. 2020;9(3 (35) ):105-137. Available from: https://sid.ir/paper/388770/en

IEEE: Copy

Sahar Siami, mohammad Bagher Gorji, Martin Grimmer, and Angela Martin, “Psychological Capital, Psychosocial Safety Climate and Customer and Employee Extra-Role Behaviors,” ORGANIZATIONAL BEHAVIOR STUDIES QUARTERLY, vol. 9, no. 3 (35) , pp. 105–137, 2020, [Online]. Available: https://sid.ir/paper/388770/en

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