A Meta Synthesis (Systematic Review) of the Managers' Cultural Intelligence Drivers Model for Improving the Quality of Urban Management Services

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

Alikhan Gorgani Ebrahim; AGHAJANI HASANALI; Aghaahmadi Ghorbanali; Gorjiposhti Marzieh

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: ORGANIZATIONAL CULTURE MANAGEMENT Year:2021 | Volume:18 | Issue:4 Page(s): 723-750

Download Full-Text

Persian Verion

View:

335

Download:

Cites:

Information Journal Paper

Title

A Meta Synthesis (Systematic Review) of the Managers' Cultural Intelligence Drivers Model for Improving the Quality of Urban Management Services

Author(s)

Alikhan Gorgani Ebrahim | AGHAJANI HASANALI | Aghaahmadi Ghorbanali | Gorjiposhti Marzieh | Issue Writer Certificate

Keywords

DriverQ1

Meta-synthesisQ1

Cultural intelligenceQ2

Service qualityQ2

Abstract

One of the important organizational issues is the enhancement and improvement of the quality of urban management services. Cultural intelligence can be considered as one of the factors effective on the urban management that can set the grounds for the improvement of the quality of the services. The study at hand set out to systematically review the variables of the managers' Cultural intelligence Drivers model for in order to improve the quality of urban management services. To this end, the researchers used Meta-synthesis to review this issue precisely and deeply, in which they referred to the valid documents and evidences in the electronic databases such as Google, Magiran, and Science Direct published from 1994 to 2019. Out of the huge number of initial document, 33 appropriate articles were identified. In order to analyze the selected articles, find the constituting concepts, and figure out the effective dimensions and factors, the two methods of content analysis and Delphi were applied using MAXQDA. The findings of the study were summarized into six primary factors, namely cognitive intelligence, attitudinal intelligence, religious intelligence, organizational identity, motivational intelligence, social capital, and behavioral intelligence, along with 19 secondary factors. Based on the findings of the study, it is suggested that since Cultural intelligence is the prerequisite of providing quality services to the employees, the motivation to increase Service quality will be enhanced when people have specific capabilities and skills and suitable channels of Cultural intelligence are used in the appropriate organizational structure.

Cites

No record.

References

No record.

Cite

APA: Copy

Alikhan Gorgani, Ebrahim, AGHAJANI, HASANALI, Aghaahmadi, Ghorbanali, & Gorjiposhti, Marzieh. (2021). A Meta Synthesis (Systematic Review) of the Managers' Cultural Intelligence Drivers Model for Improving the Quality of Urban Management Services. ORGANIZATIONAL CULTURE MANAGEMENT, 18(4 ), 723-750. SID. https://sid.ir/paper/390027/en

Vancouver: Copy

Alikhan Gorgani Ebrahim, AGHAJANI HASANALI, Aghaahmadi Ghorbanali, Gorjiposhti Marzieh. A Meta Synthesis (Systematic Review) of the Managers' Cultural Intelligence Drivers Model for Improving the Quality of Urban Management Services. ORGANIZATIONAL CULTURE MANAGEMENT[Internet]. 2021;18(4 ):723-750. Available from: https://sid.ir/paper/390027/en

IEEE: Copy

Ebrahim Alikhan Gorgani, HASANALI AGHAJANI, Ghorbanali Aghaahmadi, and Marzieh Gorjiposhti, “A Meta Synthesis (Systematic Review) of the Managers' Cultural Intelligence Drivers Model for Improving the Quality of Urban Management Services,” ORGANIZATIONAL CULTURE MANAGEMENT, vol. 18, no. 4 , pp. 723–750, 2021, [Online]. Available: https://sid.ir/paper/390027/en

Related Journal Papers

No record.

Related Seminar Papers

No record.

Related Plans

No record.

Recommended Workshops