The impact of technology management on service quality with emphasis on agility mediator role

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Koohi aghdam Alireza; Javan Amani Vadod; KOOHI AGHDAM ELHAM; Mashhadi Mohamadi Amir

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Journal: Industrial Technology Development Year:2020 | Volume:17 | Issue:38 Page(s): 55-65

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Title

The impact of technology management on service quality with emphasis on agility mediator role

Author(s)

Koohi aghdam Alireza | Javan Amani Vadod | KOOHI AGHDAM ELHAM | Mashhadi Mohamadi Amir | Issue Writer Certificate

Keywords

technology managementQ1

Service QualityQ2

organizational agilityQ1

Ettoya CompanyQ1

Abstract

The purpose of the present study was to investigate the impact of technology management activities on Service Quality through the mediating role of organizational agility in the automotive industry. The research method was descriptive-survey and the statistical population consisted of 550 people including all managers and staff of Irtoya Company, and 226 of them were selected by simple random sampling method proportional to volume and Morgan table. The data collection tool were library method and a researcher-made questionnaire. The validity of the questionnaire was confirmed by automotive industry experts, and the reliability of the questionnaire was estimated 0. 80 based on alpha Cronbach coefficient. Data analysis was performed at two levels of descriptive and inferential statistics. Statistical indices (i. e. descriptive, frequency, and percentage frequency were used at the descriptive level), Kolmogorov-Smirnov test was used at inferential level for checking the normality of society; and also, LISREL software was applied for structural equation modeling to prove the hypotheses. The results indicated that technology management influenced the quality of services with the mediating role of organizational agility in the automotive industry.

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APA: Copy

Koohi aghdam, Alireza, Javan Amani, Vadod, KOOHI AGHDAM, ELHAM, & Mashhadi Mohamadi, Amir. (2020). The impact of technology management on service quality with emphasis on agility mediator role. JOURNAL OF INDUSTRIAL TECHNOLOGY DEVELOPMENT, 17(38 ), 55-65. SID. https://sid.ir/paper/408896/en

Vancouver: Copy

Koohi aghdam Alireza, Javan Amani Vadod, KOOHI AGHDAM ELHAM, Mashhadi Mohamadi Amir. The impact of technology management on service quality with emphasis on agility mediator role. JOURNAL OF INDUSTRIAL TECHNOLOGY DEVELOPMENT[Internet]. 2020;17(38 ):55-65. Available from: https://sid.ir/paper/408896/en

IEEE: Copy

Alireza Koohi aghdam, Vadod Javan Amani, ELHAM KOOHI AGHDAM, and Amir Mashhadi Mohamadi, “The impact of technology management on service quality with emphasis on agility mediator role,” JOURNAL OF INDUSTRIAL TECHNOLOGY DEVELOPMENT, vol. 17, no. 38 , pp. 55–65, 2020, [Online]. Available: https://sid.ir/paper/408896/en

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