Investigating the components affecting customer experience in Khorasan Razavi Telecommunication Company

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

ZARE JAVAD; Mokhtari Hamed

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: JOURNAL OF STRATEGIC MANAGEMENT STUDIES Year:2021 | Volume:12 | Issue:46 Page(s): 173-187

Download Full-Text

Persian Verion

View:

266

Download:

Cites:

Information Journal Paper

Title

Investigating the components affecting customer experience in Khorasan Razavi Telecommunication Company

Author(s)

ZARE JAVAD | Mokhtari Hamed | Issue Writer Certificate

Keywords

Customer experienceQ1

Brand ImageQ1

Service provisioningQ1

NetworkingQ1

customer supportQ1

billingQ1

StoreQ1

Self ServiceQ1

Abstract

The Customer experience encompasses all aspects of a company's partnership: excellence in support services, promotion, packaging, product and service features, ease of use and adaptability. Customer experience the consumer's internal and personal reaction to any direct or indirect interaction when using a business. The purpose of this study was to measure Customer experience in Khorasan Razavi Telecommunication Company. In this study 384 customers of Telecommunication Company in Mashhad city participated, which was done during the first 3 months of year 1398. The research tool was a questionnaire and partial least squares analysis was used to analyze and test the research hypotheses. The results of the research hypotheses showed that Brand Image, service, network and customer support, billing, shop and self-service influenced the Customer experience.

Cites

No record.

References

No record.

Cite

APA: Copy

ZARE, JAVAD, & Mokhtari, Hamed. (2021). Investigating the components affecting customer experience in Khorasan Razavi Telecommunication Company. JOURNAL OF STRATEGIC MANAGEMENT STUDIES, 12(46 ), 173-187. SID. https://sid.ir/paper/410014/en

Vancouver: Copy

ZARE JAVAD, Mokhtari Hamed. Investigating the components affecting customer experience in Khorasan Razavi Telecommunication Company. JOURNAL OF STRATEGIC MANAGEMENT STUDIES[Internet]. 2021;12(46 ):173-187. Available from: https://sid.ir/paper/410014/en

IEEE: Copy

JAVAD ZARE, and Hamed Mokhtari, “Investigating the components affecting customer experience in Khorasan Razavi Telecommunication Company,” JOURNAL OF STRATEGIC MANAGEMENT STUDIES, vol. 12, no. 46 , pp. 173–187, 2021, [Online]. Available: https://sid.ir/paper/410014/en

Related Journal Papers

No record.

Related Seminar Papers

No record.

Related Plans

No record.

Recommended Workshops