Providing a service productivity promotion model in public organizations by the structural-interpretive modeling approach

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Jamshidi Nasrin; AHMADI MASOUD; Farhadi Mahalli Ali

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Paper Information

Journal: IRANIAN JOURNAL OF PUBLIC POLICY IN MANAGEMENT Year:2021 | Volume:12 | Issue:42 Page(s): 145-161

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Title

Providing a service productivity promotion model in public organizations by the structural-interpretive modeling approach

Author(s)

Jamshidi Nasrin | AHMADI MASOUD | Farhadi Mahalli Ali | Issue Writer Certificate

Keywords

ProductivityQ2

services productivityQ1

structural-interpretive modelingQ1

Abstract

The purpose of this study is to present a model for improving service Productivity in public organizations with a structural-interpretive modeling approach. The research is applied in terms of purpose, descriptive-survey in terms of inference method and qualitative and quantitative in terms of the nature of the data. Data were obtained from questionnaires and semi-structured interviews with 16 experts in the field of Productivity at the university and managers of government organizations in Tehran province, using theoretical sampling. Then, in order to design a structural-interpretive model, the ISM method was used. The results show that the model of improving service Productivity in public organizations has five levels. Service quality and reliability form the fifth level of the model and act as the cornerstone of the model. In addition, according to Micmac analysis, service quality and reliability were also identified as key variables that have the most impact and the least impact on other factors. According to the designed model and in order to improve service Productivity, unorganized and unnecessary activities can be directed towards correct and efficient activities.

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APA: Copy

Jamshidi, Nasrin, AHMADI, MASOUD, & Farhadi Mahalli, Ali. (2021). Providing a service productivity promotion model in public organizations by the structural-interpretive modeling approach. IRANIAN JOURNAL OF PUBLIC POLICY IN MANAGEMENT, 12(42 ), 145-161. SID. https://sid.ir/paper/410397/en

Vancouver: Copy

Jamshidi Nasrin, AHMADI MASOUD, Farhadi Mahalli Ali. Providing a service productivity promotion model in public organizations by the structural-interpretive modeling approach. IRANIAN JOURNAL OF PUBLIC POLICY IN MANAGEMENT[Internet]. 2021;12(42 ):145-161. Available from: https://sid.ir/paper/410397/en

IEEE: Copy

Nasrin Jamshidi, MASOUD AHMADI, and Ali Farhadi Mahalli, “Providing a service productivity promotion model in public organizations by the structural-interpretive modeling approach,” IRANIAN JOURNAL OF PUBLIC POLICY IN MANAGEMENT, vol. 12, no. 42 , pp. 145–161, 2021, [Online]. Available: https://sid.ir/paper/410397/en

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