Evaluation of Patients' Satisfaction with Nurses in Surgical Departments of Ahvaz Teaching Hospitals in 2018

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RAHMANI ALI HASSAN; Ranjgaran Alanagh Mina; Jamshidi Farkhondeh

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Journal: Iranian Journal of Medical Ethics and History of Medicine Year:2020 | Volume:13 | Issue:1 Page(s): 329-342

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Title

Evaluation of Patients' Satisfaction with Nurses in Surgical Departments of Ahvaz Teaching Hospitals in 2018

Author(s)

RAHMANI ALI HASSAN | Ranjgaran Alanagh Mina | Jamshidi Farkhondeh | Issue Writer Certificate

Keywords

Surgical departmentQ1

NurseQ2

Patients' satisfactionQ1

Abstract

Increased patient satisfaction can promote patient's compliance with prescribed treatments and improve patients' health. The aim of this study was to determine the Patients' satisfaction with Nurses in Surgical departments of Imam, Razi, and Golestan hospitals of Ahvaz city in 2018. In this descriptive-analytic study, patients over 18 years of age with at least 3 days of hospitalization were studied. Data including age, sex, marriage status, level of education, type of illness, hospitalization time, number of hospital admissions, and health status were collected through a demographic form. Patients' satisfaction with Nurses was obtained by the satisfaction questionnaire of nursing services. Chi-square, one-way analysis of variance, Kruskal-Wallis analysis, Mann-Whitney test, and Spearman correlation coefficient were used to analyze by SPSS software. Patients' satisfaction in Imam, Razi and Golestan hospitals were 78. 25± 12. 09, 68. 30± 11. 24, and 58. 09± 17. 42, respectively. Highest level of Patients' satisfaction was with Razi hospital Nurses (Pvalue<0. 05). There were no significant difference between patients of different hospitals regarding age, marriage status, place of residence, hospitalization history, and education level (P-value>0. 05). With increasing age, having a history of admission, an increase in the duration of hospitalization, the Patients' satisfaction score decreased significantly (P-value<0. 05), but there was no significant difference between the Patients' satisfaction by marriage status, place of residence and level of education (P-value>0. 05). It is suggested that effective strategies for increasing Patients' satisfaction be applied through more care and attention of more sensitive people. Also, increasing awareness of the community about the duties of patients, Nurses, and medical staff is recommended.

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APA: Copy

RAHMANI, ALI HASSAN, Ranjgaran Alanagh, Mina, & Jamshidi, Farkhondeh. (2020). Evaluation of Patients' Satisfaction with Nurses in Surgical Departments of Ahvaz Teaching Hospitals in 2018. JOURNAL OF MEDICAL ETHICS AND HISTORY OF MEDICINE, 13(1 ), 329-342. SID. https://sid.ir/paper/411587/en

Vancouver: Copy

RAHMANI ALI HASSAN, Ranjgaran Alanagh Mina, Jamshidi Farkhondeh. Evaluation of Patients' Satisfaction with Nurses in Surgical Departments of Ahvaz Teaching Hospitals in 2018. JOURNAL OF MEDICAL ETHICS AND HISTORY OF MEDICINE[Internet]. 2020;13(1 ):329-342. Available from: https://sid.ir/paper/411587/en

IEEE: Copy

ALI HASSAN RAHMANI, Mina Ranjgaran Alanagh, and Farkhondeh Jamshidi, “Evaluation of Patients' Satisfaction with Nurses in Surgical Departments of Ahvaz Teaching Hospitals in 2018,” JOURNAL OF MEDICAL ETHICS AND HISTORY OF MEDICINE, vol. 13, no. 1 , pp. 329–342, 2020, [Online]. Available: https://sid.ir/paper/411587/en

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