Measuring the Leanness of Operations in the Municipality of Hamedan; Identifying the Sources of Wastes in the Construction License Issuing Process

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Sohrabi Roohollah; Rahmani Mohammad; Khalaji Homa

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: JOURNAL OF IRANIAN PUBLIC ADMINISTRATION STUDIES Year:2020 | Volume:3 | Issue:1 Page(s): 133-154

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Information Journal Paper

Title

Measuring the Leanness of Operations in the Municipality of Hamedan; Identifying the Sources of Wastes in the Construction License Issuing Process

Author(s)

Sohrabi Roohollah | Rahmani Mohammad | Khalaji Homa | Issue Writer Certificate

Keywords

Urban Services

Municipality

Lean operations

Strategic Factors

Hamadan

Abstract

Organizations need to exploit modern technology and new approaches to be competitive and efficient. Lean thinking is an attitude to increase productivity and value creation on the one hand and reduce costs and waste of capital on the other. Managing a city requires monitoring the deviating factors in the operations. This study focuses on the leanness of the construction permit issuance processes in Hamadan Municipality. In this practical research, a semi-structured questionnaire with 64 questions was used for identifying wastes in the construction permit issuing process. The research population includes 50 experts who had an active role in the processes. The sample was 45 experts, based on the Morgan table, who were chosen randomly. Cronbach Alpha Coefficient amounting 0. 8 verified the reliability of the instrument. The results revealed that the processes under study were not lean enough in this organization. According to results, the high rate of conflict waste was not found to be significant. However, the significance of this amount was confirmed regarding the components of wastes in improper recruitments, weak support systems, employees’ turnover, non-educated employees, vague role of the clients, lack of customer awareness, weak information system, weakness in leadership, and improper organizing of human resources. Information obtained from the performance appraisals can be used in improving the HR procedures. Training staff and accepting their views reduces concerns about unpreparedness for change.

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APA: Copy

Sohrabi, Roohollah, Rahmani, Mohammad, & Khalaji, Homa. (2020). Measuring the Leanness of Operations in the Municipality of Hamedan; Identifying the Sources of Wastes in the Construction License Issuing Process. JOURNAL OF IRANIAN PUBLIC ADMINISTRATION STUDIES, 3(1 ), 133-154. SID. https://sid.ir/paper/414540/en

Vancouver: Copy

Sohrabi Roohollah, Rahmani Mohammad, Khalaji Homa. Measuring the Leanness of Operations in the Municipality of Hamedan; Identifying the Sources of Wastes in the Construction License Issuing Process. JOURNAL OF IRANIAN PUBLIC ADMINISTRATION STUDIES[Internet]. 2020;3(1 ):133-154. Available from: https://sid.ir/paper/414540/en

IEEE: Copy

Roohollah Sohrabi, Mohammad Rahmani, and Homa Khalaji, “Measuring the Leanness of Operations in the Municipality of Hamedan; Identifying the Sources of Wastes in the Construction License Issuing Process,” JOURNAL OF IRANIAN PUBLIC ADMINISTRATION STUDIES, vol. 3, no. 1 , pp. 133–154, 2020, [Online]. Available: https://sid.ir/paper/414540/en

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