Monitoring Key Success Factors in Comprehensive Banking Policy-Making: A Fuzzy Delphi Method (Case Study: Refah Bank)

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

Godarzi Farhad; Hamidi kambiz; Eslambolchi Alireza

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: JOURNAL OF IRANIAN PUBLIC ADMINISTRATION STUDIES Year:2021 | Volume:4 | Issue:1 Page(s): 145-168

Download Full-Text

Persian Verion

View:

348

Download:

Cites:

Information Journal Paper

Title

Monitoring Key Success Factors in Comprehensive Banking Policy-Making: A Fuzzy Delphi Method (Case Study: Refah Bank)

Author(s)

Godarzi Farhad | Hamidi kambiz | Eslambolchi Alireza | Issue Writer Certificate

Keywords

Policy

Policy Making

Banking

Comprehensive Banking

Fuzzy Delphi Method

Abstract

This study was conducted with the aim of monitoring the key success factors in comprehensive Banking Policy-making using the Delphi fuzzy approach. This research is a mixed research with an exploratory approach and in terms of methodology is a quantitative and qualitative research. In terms of research philosophy, it belongs to the category of inductive deductive research. The statistical population of the study is the senior and middle managers of the Refah Bank. Due to the number of members of the statistical population is limited and specific, 40 managers were selected as sample members using the principle of theoretical adequacy. Because this research is a mixed research with a quantitative and qualitative approach, both interview and questionnaire techniques were used. For validity and reliability tests in the qualitative section, theoretical validity and reliability methods were used within the coder and between the coders. As well, in the quantitative part, the content validity method was used for validity and reliability tests and the incompatibility rate method was used for reliability. Regarding how to analyze the research data, it should be noted that to analyze the qualitative data, the coding method and ATLAS. ti software, which is for analyzing the qualitative data extracted from the interview, were used. In the quantitative stage of the research, using Delphi Fuzzy method, the key factors of success in comprehensive Banking Policy-making were prioritized, in order to determine the most key success factors. The results show that integrating decision-making centers and preventing multicenterism, updating policies, determining the level of cooperation with businesses, paying attention to the personality and behavioral characteristics of Policy makers, considering monetary and Banking laws, and paying attention to the advantages and capabilities of the bank are the most important factors in comprehensive Banking Policy. In order to provide comprehensive services and respect to the dignity and position of the customer, it is recommended that banks formulate appropriate policies and strategies to improve the implementation of comprehensive Banking.

Cites

No record.

References

No record.

Cite

APA: Copy

Godarzi, Farhad, Hamidi, kambiz, & Eslambolchi, Alireza. (2021). Monitoring Key Success Factors in Comprehensive Banking Policy-Making: A Fuzzy Delphi Method (Case Study: Refah Bank). JOURNAL OF IRANIAN PUBLIC ADMINISTRATION STUDIES, 4(1 ), 145-168. SID. https://sid.ir/paper/415120/en

Vancouver: Copy

Godarzi Farhad, Hamidi kambiz, Eslambolchi Alireza. Monitoring Key Success Factors in Comprehensive Banking Policy-Making: A Fuzzy Delphi Method (Case Study: Refah Bank). JOURNAL OF IRANIAN PUBLIC ADMINISTRATION STUDIES[Internet]. 2021;4(1 ):145-168. Available from: https://sid.ir/paper/415120/en

IEEE: Copy

Farhad Godarzi, kambiz Hamidi, and Alireza Eslambolchi, “Monitoring Key Success Factors in Comprehensive Banking Policy-Making: A Fuzzy Delphi Method (Case Study: Refah Bank),” JOURNAL OF IRANIAN PUBLIC ADMINISTRATION STUDIES, vol. 4, no. 1 , pp. 145–168, 2021, [Online]. Available: https://sid.ir/paper/415120/en

Related Journal Papers

No record.

Related Seminar Papers

No record.

Related Plans

No record.

Recommended Workshops