AN ASSESSMENT OF PATIENT'S SATISFACTION TOWARD ENDODONTICS DEPARTMENT, GUILAN DENTAL SCHOOL (2003-2004)

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MASOUDIRAD H.; TABARI R.; AREFIAN M.R.

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Journal Paper

Paper Information

Journal: JOURNAL OF ISLAMIC DENTAL ASSOCIATION OF IRAN (MAJALLAH-I-DANDANPIZISHKI) Year:2005 | Volume:17 | Issue:(55) (SPECIAL ISSUE OF ENDO, PERIO) Page(s): 81-88

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Title

AN ASSESSMENT OF PATIENT'S SATISFACTION TOWARD ENDODONTICS DEPARTMENT, GUILAN DENTAL SCHOOL (2003-2004)

Author(s)

MASOUDIRAD H. | TABARI R. | AREFIAN M.R. | Issue Writer Certificate

Keywords

ROOT CANAL THERAPYQ2

PATIENT'S SATISFACTIONQ2

GUILAN DENTAL SCHOOLQ3

Abstract

Background and Aim: One of the most important indices for the evaluation of services provided in different health and treatment sections qualitatively is the satisfaction rate of clients toward the offered services. The main objective of this study was to examine the satisfaction rate of patients, referred to Endodontic Department of Guilan dental faculty, to ROOT CANAL THERAPY.Materials and Methods: In this descriptive cross - sectional study, conducted in Guilan dental faculty in 2003-2004, 78 patients, 35 males and 43 females, were studied. Data were collected on patients' satisfaction rate through a questionnaire using split - half method and confidence coefficient of 10%. Finally, 67 subjects were selected. The relationship between different variables was calculated through SPSS (Version 11.5) program and X2 analysis.Results: The highest satisfaction levels were related to the following cases:- Students' behavior toward patients.- Faculty staffs behavior toward patients.There was a relatively lower satisfaction to the following cases:- Waiting time to take turns for endodontic treatments.- Waiting time since the completion of medical record until the beginning of treatment.- Received expenses for the treatment. - Welfare facilities (Parking lot, Hygenic service, waiting room). Conclusion: Comparing the present study to the previous ones suggests the general satisfaction of all clients referred to endodontic department, however; the mentioned deficiencies should be investigated and corrected as soon as possible.

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