Information Journal Paper
APA:
CopyFJERMESTAD, JERRY, & ROMANO JR, NICHOLAS C.. (2003). ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT: REVISITING THE GENERAL PRINCIPLES OF USABILITY AND RESISTANCE – AN INTEGRATIVE IMPLEMENTATION FRAMEWORK. BUSINESS PROCESS MANAGEMENT JOURNAL, 9(5), 572-591. SID. https://sid.ir/paper/650254/en
Vancouver:
CopyFJERMESTAD JERRY, ROMANO JR NICHOLAS C.. ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT: REVISITING THE GENERAL PRINCIPLES OF USABILITY AND RESISTANCE – AN INTEGRATIVE IMPLEMENTATION FRAMEWORK. BUSINESS PROCESS MANAGEMENT JOURNAL[Internet]. 2003;9(5):572-591. Available from: https://sid.ir/paper/650254/en
IEEE:
CopyJERRY FJERMESTAD, and NICHOLAS C. ROMANO JR, “ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT: REVISITING THE GENERAL PRINCIPLES OF USABILITY AND RESISTANCE – AN INTEGRATIVE IMPLEMENTATION FRAMEWORK,” BUSINESS PROCESS MANAGEMENT JOURNAL, vol. 9, no. 5, pp. 572–591, 2003, [Online]. Available: https://sid.ir/paper/650254/en