A STUDY OF FACTORS AFFECTING CLIENT SATISFACTION WITH CONSULTATIVE SERVICES

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HADIYAN M.; JALILVAND M.; SALARIFAR M.H.; SALEHI MANSOUR

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Paper Information

Journal: PSYCHOLOGICAL STUDIES Year:2006 | Volume:2 | Issue:1-2 Page(s): 19-32

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Title

A STUDY OF FACTORS AFFECTING CLIENT SATISFACTION WITH CONSULTATIVE SERVICES

Author(s)

HADIYAN M. | JALILVAND M. | SALARIFAR M.H. | SALEHI MANSOUR | Issue Writer Certificate

Keywords

CLIENTQ3

CLIENT SATISFACTIONQ3

CONSULTATIVE SERVICESQ3

CONSULTATION CENTERQ3

Abstract

In this research the relation between CLIENT's consultative satisfaction, situation and processing variables were studied.According to its goals and their variables involved, this study is considered as a survey research. 126 CLIENTs who discontinued their consultative sessions at the Tohid Counseling and Psychological Services Center were selected as the subjects of the study via available sampling in the 1381-1382 academic year. Data were collected using a questionnaire prepared by the researcher with 23 questions and analyzed via analysis of variance, discriminate analysis, t-test and the Scheffe procedure.Age, gender, marital and academic status of the samples did not have a meaningful relation with their satisfaction. However, number of sessions, length of the therapeutic sessions to be admired, on time and the admissions attitude, responsibility of the CLIENT to their homework, their attitude towards counseling bad meaningful relation with CLIENT satisfaction.The results of this study can be a reliable and efficient source to guide and to direct activities of the counseling units.

Cites

ارزیابی کارکردهای مراکز مشاوره دانشگاهی شهر تهران: نظر پرسی و رضایت سنجی از مراجعان

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APA: Copy

HADIYAN, M., JALILVAND, M., SALARIFAR, M.H., & SALEHI, MANSOUR. (2006). A STUDY OF FACTORS AFFECTING CLIENT SATISFACTION WITH CONSULTATIVE SERVICES. PSYCHOLOGICAL STUDIES, 2(1-2), 19-32. SID. https://sid.ir/paper/67628/en

Vancouver: Copy

HADIYAN M., JALILVAND M., SALARIFAR M.H., SALEHI MANSOUR. A STUDY OF FACTORS AFFECTING CLIENT SATISFACTION WITH CONSULTATIVE SERVICES. PSYCHOLOGICAL STUDIES[Internet]. 2006;2(1-2):19-32. Available from: https://sid.ir/paper/67628/en

IEEE: Copy

M. HADIYAN, M. JALILVAND, M.H. SALARIFAR, and MANSOUR SALEHI, “A STUDY OF FACTORS AFFECTING CLIENT SATISFACTION WITH CONSULTATIVE SERVICES,” PSYCHOLOGICAL STUDIES, vol. 2, no. 1-2, pp. 19–32, 2006, [Online]. Available: https://sid.ir/paper/67628/en

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