COMPARE CLIENT SATISFACTION IN THE PUBLIC HEALTH POSTS AND OUTSOURCED HEALTH POSTS AFFILIATED TO QOM UNIVERSITY OF MEDICAL SCIENCES IN 2014

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RIAHI LEILA; RAHBAR AHMAD; EBRAZEH ALI; MOHEBI SIAMAK; GHARLIPOUR ZABIHOLLAH; KESHVARI ATEFE; HEMMATIYAN FERESHTEH; FOGHARAARDESTANI ZAHRA

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Journal: Journal of Arak University Medical Sciences Year:2016 | Volume:19 | Issue:9 (114) Page(s): 67-77

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Title

COMPARE CLIENT SATISFACTION IN THE PUBLIC HEALTH POSTS AND OUTSOURCED HEALTH POSTS AFFILIATED TO QOM UNIVERSITY OF MEDICAL SCIENCES IN 2014

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Keywords

CLIENT SATISFACTIONQ1

HEALTH CAREQ1

HEALTH POSTSQ1

OUTSOURCED SERVICESQ1

Abstract

Background: CLIENT SATISFACTION as an important indicator to assess the quality of providedservices has found a special place over the past few decades. The main purpose of this study is to comparethe CLIENT SATISFACTION in the public HEALTH POSTS and outsourced HEALTH POSTS affiliated to Qom universityof medical Sciences in 2014.Materials and Methods: This was a descriptive analytic (cross- sectional) study. The participantswere 216 clients, who had referred to 10 public HEALTH POSTS and outsourced HEALTH POSTS of Qomprovince. HEALTH POSTS were selected by cluster sampling from different urban areas and participantswere selected by simple sampling methods. A researcher made questionnaire was used to measure thedata on a 5-point Likert scale, which it's validity and reliability were confirmed by experts panel andCronbach's alpha coefficient, respectively. After collection, the data were analyzed by SPSS 20, anddescriptive statistical methods, Mann-Whitney test, chi-square, with 0.05 significant level.Results: Among 60 HEALTH POSTS, 20 HEALTH POSTS (33.33%) were outsourced and 40 (66.66%)were managed by the public sector. Results showed that in health centers outsourced, overall satisfactionof the child care and vaccinations and maternity care were respectively, 64.5 and 55.42 and 67.43 percentand in public HEALTH POSTS were respectively, 35.5 and 44.58 and 37.66 percent and this difference wassignificant. CLIENT SATISFACTION in the public HEALTH POSTS of the vaccination (57.1%) compared with clientsatisfaction in the outsourced HEALTH POSTS (47.2%) was higher, also at public HEALTH POSTS, satisfaction ofthe scientific skill employees (55.1 percent) assigned to the outsourced HEALTH POSTS (44.9%) was evengreater, that this difference was significant.Conclusion: Results of the present study showed that, there is a significant difference insatisfaction of clients in public HEALTH POSTS and outsourced HEALTH POSTS It seems necessary to pay specialattention to employee training programs by managers and also considering the results of CLIENT SATISFACTIONin performance appraisal of personnel in HEALTH CARE posts.

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APA: Copy

RIAHI, LEILA, RAHBAR, AHMAD, EBRAZEH, ALI, MOHEBI, SIAMAK, GHARLIPOUR, ZABIHOLLAH, KESHVARI, ATEFE, HEMMATIYAN, FERESHTEH, & FOGHARAARDESTANI, ZAHRA. (2016). COMPARE CLIENT SATISFACTION IN THE PUBLIC HEALTH POSTS AND OUTSOURCED HEALTH POSTS AFFILIATED TO QOM UNIVERSITY OF MEDICAL SCIENCES IN 2014. ARAK MEDICAL UNIVERSITY JOURNAL (AMUJ), 19(9 (114)), 67-77. SID. https://sid.ir/paper/69839/en

Vancouver: Copy

RIAHI LEILA, RAHBAR AHMAD, EBRAZEH ALI, MOHEBI SIAMAK, GHARLIPOUR ZABIHOLLAH, KESHVARI ATEFE, HEMMATIYAN FERESHTEH, FOGHARAARDESTANI ZAHRA. COMPARE CLIENT SATISFACTION IN THE PUBLIC HEALTH POSTS AND OUTSOURCED HEALTH POSTS AFFILIATED TO QOM UNIVERSITY OF MEDICAL SCIENCES IN 2014. ARAK MEDICAL UNIVERSITY JOURNAL (AMUJ)[Internet]. 2016;19(9 (114)):67-77. Available from: https://sid.ir/paper/69839/en

IEEE: Copy

LEILA RIAHI, AHMAD RAHBAR, ALI EBRAZEH, SIAMAK MOHEBI, ZABIHOLLAH GHARLIPOUR, ATEFE KESHVARI, FERESHTEH HEMMATIYAN, and ZAHRA FOGHARAARDESTANI, “COMPARE CLIENT SATISFACTION IN THE PUBLIC HEALTH POSTS AND OUTSOURCED HEALTH POSTS AFFILIATED TO QOM UNIVERSITY OF MEDICAL SCIENCES IN 2014,” ARAK MEDICAL UNIVERSITY JOURNAL (AMUJ), vol. 19, no. 9 (114), pp. 67–77, 2016, [Online]. Available: https://sid.ir/paper/69839/en

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