THE DESIGN OF BUSINESS EXCELLENCE MODEL FOR SERVICE ORGANIZATIONS IN IRAN CASE STUDY IRAN RAILWAY

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

HASSANZADEH KARIMABAD H.R.; MOGHBEL BAARZ A.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: MODARRES HUMAN SCIENCES Year:2003 | Volume:7 | Issue:3(Tome 30) Page(s): 23-44

Download Full-Text

Persian Verion

View:

1,161

Download:

Cites:

Information Journal Paper

Title

THE DESIGN OF BUSINESS EXCELLENCE MODEL FOR SERVICE ORGANIZATIONS IN IRAN CASE STUDY IRAN RAILWAY

Author(s)

HASSANZADEH KARIMABAD H.R. | MOGHBEL BAARZ A. | Issue Writer Certificate

Keywords

BUSINESS EXCELLENCEQ4

QUALITYQ3

CONCEPT MAPPINGQ4

Abstract

The aim of this research is identify the factors and criterions of BUSINESS EXCELLENCE ‎Model for service organization in Iran. First, the literature of research was reviewed ‎and analyzed. In order to process all the information collected, the CONCEPT MAPPING ‎method was used. The result of the CONCEPT MAPPING was 8 distinct clusters, which ‎were in some parts different from other models. In this model more emphasis is on ‎leadership, creative organizational culture, service strategy, management of ‎information and knowledge, flexible organizational structure, service QUALITY, human ‎resources and customer-oriented. These factors and their effecting channels are ‎demonstrated by experts through questionnaire and data analysis with lisrel 8.52 and ‎spss‏.‏

Cites

No record.

References

No record.

Cite

APA: Copy

HASSANZADEH KARIMABAD, H.R., & MOGHBEL BAARZ, A.. (2003). THE DESIGN OF BUSINESS EXCELLENCE MODEL FOR SERVICE ORGANIZATIONS IN IRAN CASE STUDY IRAN RAILWAY. MODARRES HUMAN SCIENCES, 7(3(Tome 30)), 23-44. SID. https://sid.ir/paper/6988/en

Vancouver: Copy

HASSANZADEH KARIMABAD H.R., MOGHBEL BAARZ A.. THE DESIGN OF BUSINESS EXCELLENCE MODEL FOR SERVICE ORGANIZATIONS IN IRAN CASE STUDY IRAN RAILWAY. MODARRES HUMAN SCIENCES[Internet]. 2003;7(3(Tome 30)):23-44. Available from: https://sid.ir/paper/6988/en

IEEE: Copy

H.R. HASSANZADEH KARIMABAD, and A. MOGHBEL BAARZ, “THE DESIGN OF BUSINESS EXCELLENCE MODEL FOR SERVICE ORGANIZATIONS IN IRAN CASE STUDY IRAN RAILWAY,” MODARRES HUMAN SCIENCES, vol. 7, no. 3(Tome 30), pp. 23–44, 2003, [Online]. Available: https://sid.ir/paper/6988/en

Related Journal Papers