STUDY OF EFFECTIVE FACTORS ON INPATIENT SATISFACTION IN HOSPITALS OF TEHRAN UNIVERSITY OF MEDICAL SCIENCES

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AKBARI F.A.; HOSSEINI M.; ARAB M.; CHOUZOUKLI N.

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Paper Information

Journal: JOURNAL OF SCHOOL OF PUBLIC HEALTH AND INSTITUTE OF PUBLIC HEALTH RESEARCH Year:2006 | Volume:4 | Issue:3 Page(s): 25-35

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Title

STUDY OF EFFECTIVE FACTORS ON INPATIENT SATISFACTION IN HOSPITALS OF TEHRAN UNIVERSITY OF MEDICAL SCIENCES

Author(s)

AKBARI F.A. | HOSSEINI M. | ARAB M. | CHOUZOUKLI N. | Issue Writer Certificate

Keywords

PATIENT SATISFACTIONQ4

HOSPITALQ2

EFFECTIVE FACTORSQ3

TEHRANQ2

Abstract

Background and Aim: With growing emphasis on cost containment, optimal use of resources and increased productivity, the health sector is now adopting an increasingly customer-oriented approach within its administrative and managerial structure. One way to assess HOSPITAL performance and service quality would be to measure the level of satisfaction in HOSPITAL inpatients, as this group comprises the principal users of medical services within any health care system.Materials and Methods: In this descriptive-analytic study we explored the factors affecting PATIENT SATISFACTION. Our sample consisted of 400 randomly-selected inpatients who answered the research questionnaire at the time of discharge. We used univariate statistical analysis to examine the effects of various factors on PATIENT SATISFACTION.Results: Of a total of 13 variables that were analyzed, 9 showed a statistically significant relationship with the outcome variable. These were age, education, marital status, occupation, HOSPITAL where interview is performed, HOSPITAL type (specialized versus general), type of ward, costs borne by the patient, and system of payment.Conclusion: The strongest effects were observed for marital status, education, HOSPITAL type, type of ward, and cost borne by the patient. Results from this study could help to recognize the current flaws within the HOSPITAL management system and thus can aid decisions aimed at optimizing HOSPITAL services and maximizing PATIENT SATISFACTION.

Cites

بررسی رضایتمندی مراجعین به اورژانس بیمارستان حضرت علی بن ابیطالب(ع) شهرستان رفسنجان از خدمات کادر درمانی

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APA: Copy

AKBARI, F.A., HOSSEINI, M., ARAB, M., & CHOUZOUKLI, N.. (2006). STUDY OF EFFECTIVE FACTORS ON INPATIENT SATISFACTION IN HOSPITALS OF TEHRAN UNIVERSITY OF MEDICAL SCIENCES. JOURNAL OF SCHOOL OF PUBLIC HEALTH AND INSTITUTE OF PUBLIC HEALTH RESEARCH, 4(3), 25-35. SID. https://sid.ir/paper/85123/en

Vancouver: Copy

AKBARI F.A., HOSSEINI M., ARAB M., CHOUZOUKLI N.. STUDY OF EFFECTIVE FACTORS ON INPATIENT SATISFACTION IN HOSPITALS OF TEHRAN UNIVERSITY OF MEDICAL SCIENCES. JOURNAL OF SCHOOL OF PUBLIC HEALTH AND INSTITUTE OF PUBLIC HEALTH RESEARCH[Internet]. 2006;4(3):25-35. Available from: https://sid.ir/paper/85123/en

IEEE: Copy

F.A. AKBARI, M. HOSSEINI, M. ARAB, and N. CHOUZOUKLI, “STUDY OF EFFECTIVE FACTORS ON INPATIENT SATISFACTION IN HOSPITALS OF TEHRAN UNIVERSITY OF MEDICAL SCIENCES,” JOURNAL OF SCHOOL OF PUBLIC HEALTH AND INSTITUTE OF PUBLIC HEALTH RESEARCH, vol. 4, no. 3, pp. 25–35, 2006, [Online]. Available: https://sid.ir/paper/85123/en

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