Structural Modeling the Effect of Librarians' Communication Skills on Interpersonal Communications and its Role in Conflict Management Strategies in the Libraries

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BAHMANI CHOOBBASTI AKBAR; Syyedin Seyyed Mehrdad

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Journal: RAHYAFT Year:2019 | Volume:28 | Issue:72 Page(s): 79-87

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Information Journal Paper

Title

Structural Modeling the Effect of Librarians' Communication Skills on Interpersonal Communications and its Role in Conflict Management Strategies in the Libraries

Author(s)

BAHMANI CHOOBBASTI AKBAR | Syyedin Seyyed Mehrdad | Issue Writer Certificate

Keywords

Communication skillsQ2

Interpersonal communicationQ2

Conflict management strategiesQ1

LibrariansQ2

Public librariesQ2

Abstract

The purpose of this study was to enhance the ability of Librarians in conflict management in libraries through the use of Communication skills and Interpersonal communication. Therefore, in this research, the effect of Communication skills of Librarians on Interpersonal communication and its role in Conflict management strategies in libraries was investigated. This is a descriptive study that was conducted through a survey method. The study community consisted of all Librarians working in the Public libraries of Markazi province. Data collection tools consisted of Queen Dom Communication skills questionnaire, Graham Interpersonal communication, and Potenhn and Wilson Corporate Communication Conflict Management. Using Levin's test for data variance, the Kolmogorov-Smirnov test for natural distribution of data, t and F tests for comparison of averages and linear regression and structural equation modeling were used to study the effect of observed variables on the variables. The result of the statistical regression test shows the effect of components of Communication skills on Interpersonal communication and Conflict management strategies as well as the components of Communication skills with Conflict management strategies that have a significant effect. Given the role of the causal Communication skills, it is possible to identify the weaknesses in this field in Public libraries, to develop these skills through the workshops and the proposals proposed in this study so that Librarians can benefit in providing services to users. Take their Communication skills and adopt the best communication method in the user's referral.

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APA: Copy

BAHMANI CHOOBBASTI, AKBAR, & Syyedin, Seyyed Mehrdad. (2019). Structural Modeling the Effect of Librarians' Communication Skills on Interpersonal Communications and its Role in Conflict Management Strategies in the Libraries. RAHYAFT, 28(72 ), 79-87. SID. https://sid.ir/paper/87818/en

Vancouver: Copy

BAHMANI CHOOBBASTI AKBAR, Syyedin Seyyed Mehrdad. Structural Modeling the Effect of Librarians' Communication Skills on Interpersonal Communications and its Role in Conflict Management Strategies in the Libraries. RAHYAFT[Internet]. 2019;28(72 ):79-87. Available from: https://sid.ir/paper/87818/en

IEEE: Copy

AKBAR BAHMANI CHOOBBASTI, and Seyyed Mehrdad Syyedin, “Structural Modeling the Effect of Librarians' Communication Skills on Interpersonal Communications and its Role in Conflict Management Strategies in the Libraries,” RAHYAFT, vol. 28, no. 72 , pp. 79–87, 2019, [Online]. Available: https://sid.ir/paper/87818/en

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