A PERFORMANCE ASSESSMENT OF TEHRAN CITY TAX AFFAIRS OFFICE ON THE BASIS OF A BALANCED SCORECARD MODEL

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ARABMAZAR A.A.; HOSSEINI MIRZA HASAN; SHAFIEI ZEYNAB

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Journal: Journal of Tax Research Year:2009 | Volume:NEW SERIES - 17 | Issue:4 (52) Page(s): 9-30

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Title

A PERFORMANCE ASSESSMENT OF TEHRAN CITY TAX AFFAIRS OFFICE ON THE BASIS OF A BALANCED SCORECARD MODEL

Author(s)

ARABMAZAR A.A. | HOSSEINI MIRZA HASAN | SHAFIEI ZEYNAB | Issue Writer Certificate

Keywords

STRATEGIC MANAGEMENTQ3

PERFORMANCE ASSESSMENTQ2

BALANCED SCORECARD (BSC)Q2

Abstract

To develop and survive in the modern competitive environment, all governmental/non-governmental organizations do need an effective system of PERFORMANCE ASSESSMENT enabling them to measure the efficiency and effectiveness of their organizational programs and processes, and of their human resources. Efficient organizations do not suffice to gathering and analyzing data, but rather, they try to make use of data for improving their performance and for getting to their intended missions and strategies. In other words, instead of resorting to PERFORMANCE ASSESSMENT, they involve themselves in performance management. According to what was said, Tehran City Tax Affairs Office, as one of the most important administrative divisions of INTA, is required to harmonize itself with other divisions of INTA and to change itself in accordance with the stakeholders’ expectations thorough administrating pre-determined strategies and assessing its overall performance. This paper deals with how to apply a balanced scorecard (BSC) model to the PERFORMANCE ASSESSMENT of Tehran City Tax Affairs Office.

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APA: Copy

ARABMAZAR, A.A., HOSSEINI, MIRZA HASAN, & SHAFIEI, ZEYNAB. (2009). A PERFORMANCE ASSESSMENT OF TEHRAN CITY TAX AFFAIRS OFFICE ON THE BASIS OF A BALANCED SCORECARD MODEL. TAX JOURNAL, NEW SERIES - 17(4 (52)), 9-30. SID. https://sid.ir/paper/89712/en

Vancouver: Copy

ARABMAZAR A.A., HOSSEINI MIRZA HASAN, SHAFIEI ZEYNAB. A PERFORMANCE ASSESSMENT OF TEHRAN CITY TAX AFFAIRS OFFICE ON THE BASIS OF A BALANCED SCORECARD MODEL. TAX JOURNAL[Internet]. 2009;NEW SERIES - 17(4 (52)):9-30. Available from: https://sid.ir/paper/89712/en

IEEE: Copy

A.A. ARABMAZAR, MIRZA HASAN HOSSEINI, and ZEYNAB SHAFIEI, “A PERFORMANCE ASSESSMENT OF TEHRAN CITY TAX AFFAIRS OFFICE ON THE BASIS OF A BALANCED SCORECARD MODEL,” TAX JOURNAL, vol. NEW SERIES - 17, no. 4 (52), pp. 9–30, 2009, [Online]. Available: https://sid.ir/paper/89712/en

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