QUALITY MANAGEMENT IN POLICE STATIONS IN THE REPUBLIC OF SERBIA

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Kekic Dalibor; Milenkovic Milos

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Journal Paper

Paper Information

Journal: POLICE ORGANIZATIONAL DEVELOPMENT Year:2021 | Volume:17 | Issue:75 Page(s): 125-139

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Information Journal Paper

Title

QUALITY MANAGEMENT IN POLICE STATIONS IN THE REPUBLIC OF SERBIA

Author(s)

Kekic Dalibor | Milenkovic Milos | Issue Writer Certificate

Keywords

quality

quality management

police station

standard

Abstract

Quality or quality management is an organizational segment in connection with emphasis placed on the goal of achieving higher productivity of different organi-zational systems. Organizations, both productive and serviceable, strive to achieve a higher level of quality in their business by implementing accepted standards. Besides, each business area recognizes the different standards that need to be applied, both at national and global level. During a complex process, from designing needed quality in order to have usable quality, the main goal to achieve is maximizing profit or to max-imize number of satisfied users of services. The police organization in the Republic of Serbia, through its organizational units including police stations, aims at achieving the highest level of citizen security. Implementation of the concept of quality and quality management during police and other affairs within the police stations would serve as a useful tool for improving the work process. The practice shows that priority at the police stations in the Republic of Serbia is given to quantitative work results, without significant application of a qualitative approach. Adapted application of the quality management concept in the police stations in the Republic of Serbia would contribute to improving the working process from several aspects, such as greater efficiency and effectiveness, as well as a percentage increase in the satisfaction of citizens by the op-eration of employees in police stations. The implementation method would also imply the implementation of some of the applicable ISO standards in the field of security.

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APA: Copy

Kekic, Dalibor, & Milenkovic, Milos. (2021). QUALITY MANAGEMENT IN POLICE STATIONS IN THE REPUBLIC OF SERBIA. POLICE ORGANIZATIONAL DEVELOPMENT, 17(75 ), 125-139. SID. https://sid.ir/paper/962379/en

Vancouver: Copy

Kekic Dalibor, Milenkovic Milos. QUALITY MANAGEMENT IN POLICE STATIONS IN THE REPUBLIC OF SERBIA. POLICE ORGANIZATIONAL DEVELOPMENT[Internet]. 2021;17(75 ):125-139. Available from: https://sid.ir/paper/962379/en

IEEE: Copy

Dalibor Kekic, and Milos Milenkovic, “QUALITY MANAGEMENT IN POLICE STATIONS IN THE REPUBLIC OF SERBIA,” POLICE ORGANIZATIONAL DEVELOPMENT, vol. 17, no. 75 , pp. 125–139, 2021, [Online]. Available: https://sid.ir/paper/962379/en

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