Quality of Services in the Hospitals of Iran: A Systematic Review and Meta-Analysis

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ISFAHANI PARVANEH; Shamsaie Monire

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Journal Paper

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Journal: Health and Development Journal Year:2020 | Volume:8 | Issue:4 Page(s): 357-370

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Title

Quality of Services in the Hospitals of Iran: A Systematic Review and Meta-Analysis

Author(s)

ISFAHANI PARVANEH | Shamsaie Monire | Issue Writer Certificate

Keywords

services quality

hospital

SERVQUAL

Systematic Review

Meta-Analysis

Iran

Abstract

Background: Quality of hospital services leads to increased patient satisfaction and ultimately improves hospital performance. This study aimed to review the quality of services in the hospitals of Iran. Methods: This Systematic Review and Meta-Analysis was carried out in 2018. Articles related to assessing quality of services in hospitals were searched in seven electronic databases, until September 2018 and appraised. Finally, 15 articles were selected and analyzed using the Comprehensive MetaAnalysis software. Results: According to the random effect model, the overall average score of patients' perception and expectation of the quality of hospital care in Iran were 7. 19 (95% CI: 6. 63-7. 75) and 9. 53 (95% CI: 8. 99-10. 07), respectively. The overall average score of patients' expectation of the quality of hospital care was higher in central provinces and educational hospitals. The average perception and expectation of the quality of services score decrease with increased time (P=0. 0001) and increased with increase in sample size (P=0. 0001). Conclusion: Overall, the quality of hospital services was lower than patients' expectations. Therefore, health managers and policy-makers should take serious steps for identifying patients' expectation and their dissatisfaction and enhance the quality of hospital services using managerial strategies.

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APA: Copy

ISFAHANI, PARVANEH, & Shamsaie, Monire. (2020). Quality of Services in the Hospitals of Iran: A Systematic Review and Meta-Analysis. HEALTH AND DEVELOPMENT JOURNAL, 8(4), 357-370. SID. https://sid.ir/paper/981293/en

Vancouver: Copy

ISFAHANI PARVANEH, Shamsaie Monire. Quality of Services in the Hospitals of Iran: A Systematic Review and Meta-Analysis. HEALTH AND DEVELOPMENT JOURNAL[Internet]. 2020;8(4):357-370. Available from: https://sid.ir/paper/981293/en

IEEE: Copy

PARVANEH ISFAHANI, and Monire Shamsaie, “Quality of Services in the Hospitals of Iran: A Systematic Review and Meta-Analysis,” HEALTH AND DEVELOPMENT JOURNAL, vol. 8, no. 4, pp. 357–370, 2020, [Online]. Available: https://sid.ir/paper/981293/en

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