Journal of Management Future Research
Year:2011 | Volume:21 | Issue:87|Papers Count:16

A literature search failed to identify a preferred definition of organizational excellence. Whilst many claim to know its meaning and may indeed profess to be working towards the achievement of excellence, few give the same definition. Despite this the term “excellence” is widely used within the public sector. This problem in the public sector is more than other sectors and in HRM is more than other organizational departments.Designing the model of HR Excellence in public sectors to developing the Human Resource Capitals (HRC) and Social Capitals (SC) of organizations. In this paper we have developed an approach based on Fuzzy Delphi Technique (FDT) for the Modeling of Human Resource Excellence (HRE) in Iranian Public Sectors. We efficiently applied the new definition of Excellence in HRM. The HRE conceptual model formed based on literature reviews and experts opinions who collected with the Delphi technique.The HRE model in public sectors formed on 4 dimension and 57 criteria and proposed to HRM pathology and Iranian National awards in public sectors. The proposed model have efficiently been applied in large scale of public sectors in Iran for the Evaluation of existence situation and developing HR capabilities.

Improvement of the quality of governmental services is a critical element of the national 20 Year Vision Plan for Development for promoting the role of the government in the Information and Communication Technology (ICT) era. The objective of this present paper is to assess the level of success of the government in providing e-government services for citizens in Tehran. The data is randomly collected through a questionnaire from 768 citizens that received services from Police+10. Results of this paper showed that people were happy and satisfied with the services provided by Police +10. The paper then discussed the findings and recommendations have been made for enhancing and promoting the level of acceptance and satisfactions of electronic services for future e-government developments.

One of the basic concepts which is considered in consumer behavior is consumer information process. It includes three factors which are as follows: Perception, Involvement and Memory.In this research, the relationship between involvement and product knowledge is considered which is kept in long-term memory with attention to moderator variable of the product type. In other words, the relationship between involvement and objective knowledge, subjective knowledge in two types of products are considered which are utilitarian product and hedonic product. The results show that involvement represents and effected on the changes of knowledge, but this effect is different on the basis of various product and different types of knowledge.

This case study is an evaluation of channel members’ dissatisfaction of foodstuff distribution system in Tehran and presenting complaint management model. The case is studying 3 major distribution companies in Tehran which are Behpakhsh, Ghasem Iran, and Alborz. According to the research model, there is one major hypothesis and five minor hypothesizes in this study. This is a practical study in terms of objectives, yet it has a correlational approach in implementation. The research population universe is all sales points which take delivery of goods from the above three distribution companies and sample size is calculated 196 stores that have been increased to 240 in this study.Data collection has been through questionnaire with Cronbach’s Alpha multiple of 0.858. Following data collection and grading, all data has been evaluated by descriptive and inferential methods. Overall, the results show that the main assumption of the study is not invalid; consequently, designing and implementing the appropriate complaint management model will increase the satisfaction of intermediary channels.

In this study we investigate effect of firm size on income smooting by using data of firms listed in Tehran stock Exchange. We examined 352 firms accepted in Tehran stock Exchange 2001-2007 period. First the sample companies were classified in to firms smooting and no smootings groups based on Eckel index. Finally, logit model for test hypothese was applicated.The results demonstrate significant evidence of a positive association between firm size and income smooting.

This paper designs a mathematical model for facility location using integer programming methods to solve optimization problems. This study first evaluates the Pooya Khodro Shargh company, examining the length and width of the department and the frequency of material flow between departments. Optimization is an approach which finds the best possible answer to a question for exiting constraints. This paper expands the Nordin model to minimize the total flow and distance from a department to other departments, according to the objective function. The distance is measured from the center of departments in a straight line.

In product choice models, incorporating socio-demographic characteristics is conceptually appealing and has numerous managerial benefits. The main question is how socio-demographic characteristics differentiate customers or products in order to define relevant marketing strategies. Traditionally discrete choice models, also called the consolidated approach, have been used to understand, describe, and predict consumer choices for a particular product. In this study, a segment-oriented approach is introduced and compared with the consolidated approach. The proposed methodology uses principal component analysis to segment the population into different groups. The results indicate that principal component analysis is a robust method and outperforms the consolidated approach in terms of choice predictability and R-square index. These findings bring new insight to manufacturers as well as marketers regarding customer policies targeting.

The purpose of the present study is to define the role of higher education in a knowledge economy and present an appropriate model. Tow questionnaires were distributed to 30 interdisciplinary specialists. The first questionnaire was designed to determine the major components of higher education role, while the second was designed to determine the appropriateness of the proposed model. To determine the role of higher education in knowledge economy, 142 components were extracted from a literature interview. Findings indicated that higher education plays a crucial role in knowledge economy through several components, including entrepreneurship, technological innovation, knowledge management, and information management. A conceptual framework of the model is developed using dynamic modeling.